Hiring For Freshers/ @Pune & Bangalore__Call _Yagyanshi

Greetings from KVC CONSULTANTS LTD.

Hiring Freshers for International Voice Process

Pune and Bangalore

FOR LEADING ITES MNCs --

PUNE ---

JOB LOCATIONS -- VIMAN NAGAR & HINJWADI - PUNE

FOR BANGLORE - JOB LOCATION IS ELECTRONIC CITY

Candidates residing in Pune and Bangalore may apply for the same & outstation candidates need to relocate.

WE HAVE TWO LOBS OPEN ----

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Process 1

(For Bangalore)

International Ecommerce Voice Role

Salary : Rs 3.00 LPA -

UG/Grads both can apply

Fresher/Experienced both can apply

5 Days working//Rotational Shifts & Offs

Cabs Available

Process - 2

(For Pune)

International Voice Process

Salary : Rs 3.00- 3.10 LPA -

UG/Grads both can apply

Fresher Eligible

5 Days working//Rotational Shifts & Offs

Cabs Available

( Good English Communication skills mandatory for both the profiles)

Roles and Responsibilities in an International Voice Customer Support Process BPO---

• Customer Interaction

  :
• Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner.
• Address customer concerns and provide relevant solutions, ensuring satisfaction.

• Issue Resolution

  :
• Identify customer problems or concerns and offer timely and effective solutions.
• Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

• Adherence to Scripts

  :
• Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions.
• Adapt communication style to fit the customers needs while maintaining service standards.

• Quality Assurance Compliance

  :
• Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.
• Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.).

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FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS-

or WA with resume and profile interested & location .

Yagyanshi - 9628373763

Shivangi -- 9628373764

Saloni - 9628373763

##KVC CONSULTANTS LTD##

##NO PLACEMENT CHARGES##