Job
Description
Role Brief: AC-DET Process Specialists will support the implementation, execution and change or process improvement of Deployment Enablement processes. They are required to work independently or as a team to meet the desired outcomes and have a good understanding of Deployment function (Talent Supply-chain/workforce/resource management). The Process Specialist will be aligned or realigned to a specialized workstream based on business needs. Previous experience of working in a Consulting firm / Big 4 Deployment function with MIS, Reporting, Operation process execution and Compliance checking will be an added advantage. Education Background - Bachelor in any stream Level Associate 2 Relevant years of experience: 2-5 years Location Preferred - Kolkata, Hyderabad Tool Knowledge: Preferred - Alteryx / Tableau / Power BI / PowerApps / SharePoint Required Advanced Excel Responsibilities: Process specialists are responsible for ensuring that all steps in a process are completed correctly and on time. Executing or implementing processes, procedures, or methods as per the prescribed SOP guidelines and SLA requirements Executing activities for multiple work streams or processes within, independently, determining priority of tasks; Utilizing analytical ability through troubleshooting and evaluating various systems and tools including Microsoft Excel. Making decisions and solving problems independently, with the expectation to consult with a supervisor on more difficult issues Aid the deployment team on other operational and backend activities, as per the approved service requests Report to the Process SME on timely completion of prescribed process steps daily. Desired Skills and Experiences: Excellent interpersonal and communication skills. Must be proactive, flexible, able to think outside of the box and solve creatively. Exceptional time-management skills with ability to multi-task and work under tight deadlines. Demonstrate learning agility to learn new processes and unlearn obsolete processes Support to the teams execution of assigned tasks and behaviors such that KPIs and SLAs are met. Provide analytical support to business teams. Prior experience in process related to compliance checks or KYC related processes in financial institutions. Strong ability to analyze data, identify trends and projections to draw intelligent inferences will be a key success factor. Proficiency in reporting, workflow and business analytics tools such as Power BI, Tableau, Alteryx, Advanced Excel and Power Apps. Maintain confidentiality about all employee, client and company records. Knowledge on reporting: Understanding of data design. Performing a variety of reporting and analysis for different deployment needs, such as load balancing of resources; Extract, cleanse and publish demand or staff data sets Create and maintain data tables and create/manage data visualization tools such as Power BI and Tableau Centralize, standardize, and publish all deployment related reports using Excel and/or Power BI/Tableau/SharePoint. Creating and updating data sets that evolve in tandem with our business's needs. Strong troubleshooting and report writing abilities. Collecting, verifying and analyzing thoroughly newsworthy information. Preferred Skills and Experiences: Working knowledge in using data tables using SQL, MS Access or equivalent Cloud storage systems. Basic knowledge of using the workforce management systems will be preferred. Intermediate knowledge about working on SharePoint. Previous experience of working in a Consulting firm / Big 4 (Tax and Assurance) Deployment function with MIS, Reporting and Operation process execution will be an added advantage.
