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IIFL Finance
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Hiring For CCE & GA | Arakkonam / Karayanchavadi/ West Saidapet

Hiring For CCE & GA | Arakkonam / Karayanchavadi/ West Saidapet

IIFL Finance

0 - 5 years

1 - 3 Lacs

Poonamallee Chennai Arakonam

Posted:-1 days ago| Platform:

Apply

Skills Required

Gold Valuation Health Insurance Sales Gold Appraising Sales And Marketing SME Sales Gold Loan Operations Loan Sales Communication Skills Sales Business Loan Field Sales Service Sales Field Work

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Care Executive (CCE) - Gold Loan Division

Roles & responsibilities

Handle walk-in customers and assist them with gold loan products.
Explain loan terms, interest rates, and repayment procedures to customers.
Perform KYC verification and ensure proper documentation.
Maintain strong follow-up with customers for loan renewals and repayments.
Manage customer queries, complaints, and service requests efficiently.
Support branch operations including vault management (as needed).
Coordinate with the sales team for lead conversion and customer engagement.
Actively cross-sell health insurance and business loan products
to eligible customers.
Achieve assigned sales targets
for third-party products as per company norms.
Ensure accurate data entry and reporting of cross-sell activities.

Gold Appraiser (GA)

Roles and Responsibilities:

Assess and evaluate the purity and weight of gold ornaments/jewelry for pledging.
Provide accurate valuation as per company guidelines and current market rates.
Maintain proper documentation and system entries for appraised items.
Handle pledged gold securely and ensure proper storage in the branch vault.
Assist in loan processing and ensure compliance with internal policies.
Support in gold auctions, loan closure, and coordination with credit operations.
Promote and sell health insurance
and business loans to interested customers.
Achieve monthly cross-sell targets
alongside core appraisal duties.
Contribute to overall branch performance and customer satisfaction.

Preferred candidate profile

Customer Care Executive

Gold Appraiser :

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