Job
Description
Account Manager / Sr. Account Manager: The Senior Account Manager is responsible for driving strategic account management, stakeholder engagement, revenue growth, and operational oversight, ensuring seamless execution and sustained client satisfaction. The individual will act as the single point of contact (SPOC) for clients, collaborating with internal sales, delivery, and leadership teams to expand business opportunities. Key Responsibilities 1. Growth & Expansion Own headcount deployment target and collaborate with Procurement, and Tech Leaders to increase staffing footprint. Drive share of wallet expansion through deeper engagement and solutioning. Ensure revenue growth by optimizing existing business and identifying new opportunities. Maintain and improve fill rates to enhance client satisfaction. Provide internal and external periodic reporting on account performance, hiring trends, and key metrics. 2. Client Engagement & Relationship Management Ensure client retention by proactively managing risks and addressing concerns. Identify and mine new stakeholders (SPOCs) within client organizations to expand opportunities. Build trusted relationships with senior stakeholders & influencers, driving deeper partnerships and long-term collaborations. 3. Account Stabilization & Growth Oversee the smooth transition and stabilization of new signups, ensuring initial hiring success. Establish strong operational processes for newly onboarded clients to prevent churn. 4. Visibility & Forecasting Ensure clear monthly, quarterly, and yearly visibility on hiring demand, pipeline, and financials. Proactively communicate major changes (SPOC shifts, hiring plans, policy updates, etc.) to internal and external stakeholders. 5. Operations & Compliance Act as the voice of associates, ensuring seamless candidate experience and issue resolution. Track and manage escalations, performance concerns, and compliance requirements with internal teams. Work closely with finance teams on payments, invoicing, and contract renewals. Key Focus Areas & Required Characteristics Pre-sales Engagement: Work with sales teams during RFPs, client pitches, and contract negotiations. Delivery Collaboration: Engage with recruitment and delivery teams to ensure seamless execution. Strategic Migration to Sales: Drive account mining & upselling opportunities for revenue growth. Industry Knowledge: Learn new domains, hiring trends, and evolving skill demands to stay ahead. Matrix Environment Handling: Work across multiple teams & geographies, balancing competing priorities. Data-Driven Approach: Use data insights to drive account strategies, hiring decisions, and client discussions. Thought Leadership: Provide market intelligence, strategic recommendations, and client-focused innovations. Operational Ownership Less day-to-day operational involvement, but senior enough to command respect and resolve escalations. Work closely with P&L owners and recruitment teams to align hiring goals with business objectives.
