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NTT DATA, Inc. logo

Helpdesk Senior Associate - ITIL

1.0 - 4.0 years

1 - 5 Lacs

Bengaluru

Posted:1 day ago| Platform: Naukri logo

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Skills Required

international calling helpdesk microsoft windows troubleshooting customer handling cleaning international bpo customer service outbound calling housekeeping sales customer support technical support service desk voice process hospitality

Work Mode

Work from Office

Job Type

Full Time

Job Description

Req ID: 318566 We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bengaluru, Karntaka (IN-KA), India (IN). Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Basic Qualifications Helpdesk SeniorAssociate at Grade-5 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window

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NTT DATA, Inc.
NTT DATA, Inc.
www.nttdata.com

IT Services and IT Consulting

Tokyo Plano +

10001 Employees

1441 Jobs

    Key People

  • Denise S. Kinsley

    CEO

  • Ryuhei Sakamoto

    President and CEO of NTT DATA Corporation

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