Helpdesk Executive

Job Description

SICOM Ltd is a premier non-banking financial institution established in 1966; providing tailor-made financial solutions and advisory services tocompanies in the private, public government sector. The Role You will be responsible for : To be responsible to take all incoming calls receives to Maitri Cell Handle incoming inquiries via phone and providing accurate and timely information to investors, businesses, and stakeholders. Log all customer service requests, troubleshoot issues, and ensure that each query is routed to the appropriate department for resolution. Follow up to ensure timely and effective issue resolution. Maintain accurate records of all communications, requests, and resolutions in the help desk system for future reference. Assist customers in understanding the available online services, such as registration, application submission, and tracking status of their requests. When required, escalate unresolved or complex issues to senior management or relevant departments for further attention. Provide feedback to management on recurring issues and potential areas for improvement in processes or systems. Any other work assigned by the management Ideal Profile You have at least 1 year experience within a Customer Service role, ideally within the Corporate Banking industry. You possess excellent interpersonal as well as written and verbal communication skills. You are a strong networker relationship builder You possess strong analytical skills and are comfortable dealing with numerical data You pay strong attention to detail and deliver work that is of a high standard Whats on Offer Join a market leader within Corporate Banking A role that offers a breadth of learning opportunities Opportunity to make a positive impact