Helpdesk Executive

Job Description

Roles & Responsibilities: 1. Greeting the clients. 2. Managing all incoming and outgoing calls. 3. Maintaining the front desk spic and span. 4. Receive the resident’s complaints and follow up with Maintenance Dept to rectify the problems. 5. Monitoring visitors register. 6. Documentation. 7. Client relationship management. 8. Maintaining all staff attendance & daily reports. 9. Intimating HR team about new joiner’s and left employees. 10. Follow up with the back-office team for staff’s ID cards and uniforms. 11. Prepare daily reports and send to management. 12. Engage with customers to take feedback and drive process improvement. 13. Co-ordination with supply chain Dept for the requirement of office stationeries and other supplies. 14. Assets management. 15. Petty cash handling Preparation of petty cash statements. 16. Documentation of the reports, mails etc. 17. Delivery Note, Gate Pass & Transmittal form Material Receiving Report. 18. Maintaining courier records. 19. Listing the details of vendors and entering to the system 20. Amenities booking. 21. Residents BESCOM bill details updating 22. Issue the Maintenance notices Job Type: Full-time Pay: ₹22,000.00 - ₹24,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid time off Provident Fund Shift: Day shift Work Days: Monday to Friday Weekend availability Ability to commute/relocate: JP Nagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Experience: Help desk: 2 years (Preferred) Work Location: In person