Responsible for managing client relationships with key decision makers Subject matter expert for partners and internal staff for the assigned product Addresses the gaps identified between client requirement & the service provided Ensure that the service is delivered in accordance with the agreed service level agreement Act as a point of contact for any escalation or feedback from clients Collaborate with the other functional Group to evaluate the product performance and to recommend refinements and improvements in service performance Establish and maintain on-going partner relationships and anticipate and resolve potential problems of the client Announcements of new updates and upcoming events/meetings Manage account renewal, customer support escalation Ensure smooth support during renewal of account Excellent Communication Skills Good knowledge of MS Office Open to travel Contact Details: Contact and WhatsApp Number- 7058036235 Email Id - [email protected] If Interested, Kindly share your resume on above mention WhatsApp number. Job Types: Full-time, Permanent, Fresher Work Location: In person

Designation- Helpdesk Executive Responsibilities- Provide first level contact and convey resolutions to employee issues Provide timely resolutions to clients' issues related to health insurance policies. Manage client queries and concerns through phone calls, emails, or chats. Scrutinize the mediclaim files. Utilize excellent customer service skills and exceed employees’ expectations Ensure proper recording, documentation and closure Preserve and grow your knowledge of help desk procedures, products and services Manage client queries and concerns through phone calls, emails, or chats. Handle customer escalations in a professional manner to maintain high levels of satisfaction. Maintain accurate records of all interactions with clients. Quality Check of contents of Deficiencies raised, through physical verification of documents & files rectification to be done. Maintaining TAT in solving query related claims & controlling possible escalations. Interested candidates share your resume to email Id - [email protected] Job Types: Full-time, Permanent, Fresher Pay: ₹180,000.00 - ₹250,000.00 per month Benefits: Provident Fund Shift: Day shift Work Location: In person

Roles and Responsibilities Helpdesk - Insurance (Health) CRM - Client relationship Act as a point of contact for any escalation or feedback from clients Manage account renewal, customer support escalation Good Communication Skills Good knowledge of MS Office Open to travel Email Id - recruitment1@mdindia.com Job Types: Full-time, Permanent Benefits: Provident Fund Schedule: Day shift Work Location: In person

We are Hiring Sr. Executive – CRM (Corporate and Client Relationship) Company - MD India Health Insurance TPA Job Description Responsible for managing client relationships with key decision makers Subject matter expert for partners and internal staff for the assigned product Addresses the gaps identified between client requirement & the service provided Ensure that the service is delivered in accordance with the agreed service level agreement Act as a point of contact for any escalation or feedback from clients Collaborate with the other functional Group to evaluate the product performance and to recommend Refinements and improvements in service performance Establish and maintain on-going partner relationships and anticipate and resolve potential problems of the client Announcements of new updates and upcoming events/meetings Manage account renewal, customer support escalation Ensure smooth support during renewal of account Excellent Communication Skills Good knowledge of MS Office Open to travel Desired Candidates Profile Qualification – Any Graduate. Experience – Fresher to 3 years Should have own vehicle (2 Wheeler) with license. If Interested share your resume recruitment1@mdindia.com Job Types: Full-time, Permanent Benefits: Provident Fund Schedule: Day shift Work Location: In person