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NTT DATA, Inc. logo

Helpdesk Associate - ITIL

1.0 - 6.0 years

3 - 5 Lacs

Noida

Posted:1 day ago| Platform: Naukri logo

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Skills Required

pc hardware internet explorer microsoft windows troubleshooting itil international calling etom project management bss oracle cots customer service helpdesk sql plsql open source service desk java telecom agile customer handling jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

Req ID: 322278 We are currently seeking a Helpdesk Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Helpdesk Sr. Associate at Grade-5 position in Service Desk Must be a Graduate. B.Tech/B.E or any other technical degree preferred Good communication skills with minimum 1 year of international calling experience Good comprehension & writing skills. Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Work from office is mandatory Job description: Provide L1/1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures.

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NTT DATA, Inc.
NTT DATA, Inc.
www.nttdata.com

IT Services and IT Consulting

Tokyo Plano +

10001 Employees

1441 Jobs

    Key People

  • Denise S. Kinsley

    CEO

  • Ryuhei Sakamoto

    President and CEO of NTT DATA Corporation

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