Head - Pranaam Services

As the Head - Pranaam at Adani Airports Holding Limited, your role will involve overseeing the Pranaam and Porter Services across all airports under the Adani Group. You will be responsible for developing and executing strategic plans to drive growth, enhance guest experience, manage the Profit & Loss (P&L), and maintain high service standards. Your key responsibilities will include: - Developing and implementing strategic plans to enhance the Pranaam service offerings, aligning them with overall airport objectives and customer experience goals. - Analyzing market trends and customer feedback to identify new service opportunities, optimize existing offerings, and drive revenue growth through partnerships with regional corporates. - Achieving revenue targets for Pranaam and Porter Services at regional assets by leveraging strategic partnerships and business development initiatives. - Designing, planning, and executing the commercial strategy for Pranaam across Adani Airports to enhance guest experience and oversee guest experience and service delivery execution for Pranaam Services. - Overseeing daily operations of the Pranaam service, ensuring adherence to Standard Operating Procedures (SOPs), regulatory requirements, and high standards of service delivery. - Developing and managing the budget for the Pranaam service, ensuring cost control while maximizing revenue generation. Furthermore, you will be required to have the following qualifications: Qualifications: - Bachelor/Master's in Business Administration, Hospitality Management, or related field. Work Experience: - 15+ years in hospitality or customer service management, especially in airport or travel-related services. - 5+ years in senior management roles. In this role, you will also be expected to stay informed on industry trends, drive the development of new Pranaam services and packages, ensure quality standards and compliance, manage stakeholder relationships, lead and develop your team, and utilize digital tools to enhance service performance and customer experience.,