Head Operations

About Our Client:

Job Title: Head of Operations

Location: Bengaluru, India

Qualification: Bachelor's degree in Civil Engineering, Architecture, Business Administration, or a related field, with a Master's degree in a relevant discipline is preferred.

Reporting To: Senior Management Dubai Headquarters

About the role:

This role requires a dynamic professional who can think like an entrepreneur, lead from the front, and align local operations with global standards and strategic direction from the Dubai-based headquarters.

Key Responsibilities

1. Operational Excellence, Center Leadership & People Management:

• Establish and implement operational processes that align with global standards.
• Lead, mentor, and manage all employees at the Bengaluru center, fostering a high-performance work culture.
• Ensure that the centers execution aligns with global business objectives and expectations.
• Define and implement key performance indicators (KPIs) and standard operating procedures (SOPs) across engineering, IT, HR, and administrative functions
• Monitor performance across the team over set KRAs and KPIs.

2.

• Own and manage the center’s P&L, driving cost optimization and efficient resource utilization.
• Identify and implement best practices to minimize operational costs and maximize output.
• Enhance project audit readiness and maintain robust internal controls and compliance mechanisms.

3.

• Work closely with internal or external HR partners to manage recruitment, onboarding, performance reviews, retention, and employee lifecycle management.
• Promote a culture of engagement, accountability, and growth.

4. Governance & Compliance:

• Ensure all operations and projects adhere to local, state, and national real estate regulations and compliance standards.
• Enhance project audit readiness and maintain robust internal controls.

5. Liaison & Global Coordination:

• Act as the primary interface between the Bengaluru center and Dubai HQ, ensuring strategic alignment and clear communication.
• Coordinate with senior leadership and project stakeholders across geographies for smooth execution of initiatives.

6. Vendor & Facility Management:

• Oversee vendor relationships, facility management, IT support, and infrastructure operations to ensure business continuity and service quality, if required.

Requirements:

• 8–12 years of relevant experience in center operations, engineering support, preferably within real estate, global contracting, or engineering services.
• Proven track record in technical workforce planning, global coordination, and resource allocation for large-scale projects.
• Sound understanding of cost control, budgeting, profitability tracking, and operational governance.
• Excellent leadership, interpersonal, and communication skills with the ability to manage multidisciplinary and multicultural teams.