Head of Supply Chain Management

You should possess an Engineering Degree from a Reputed University and an MBA in SCM/Financial/Logistics (Preferred). With over 20 years of experience in Supply Chain Management (SCM) domain, you must have expertise in Sourcing & Procurement, Order Management, Data Management, and advanced O2C and S2P platforms. Experience in handling NA/EMEA/APAC customers in BPO/GBS settings is essential. A strong service industry background within your overall tenure is required. Key skills include a deep understanding of SCM, S2P, and O2C processes and methodologies. You should have independently managed a team of 500+ FTEs covering SCM, S2P, and O2C processes. Transitioning at least four SCM projects for offshoring in different models is expected, along with hands-on experience in ERP systems like SAP, Oracle, and JDE. Familiarity with leading procurement and supply chain solutions such as Coupa, Zycus, BlueYonder, and Kinaxis is crucial. You should have led Transformation initiatives focusing on process and cost efficiency, improved business outcomes, procurement spend savings, enhanced logistics efficiency, on-time deliveries, and customer experience. Proficiency in analyzing and reporting data for various levels is necessary. Excellent communication skills, people management capabilities, executive presence, client stakeholder management skills, and interpersonal skills are essential. As Head of Operations in SCM Service Delivery, your responsibilities will include overseeing S2P, O2C operations, managing Project P&L, SLA Scorecard, Margin Levers, ACSAT/ESAT, and client interactions. You will drive revenue growth through new process identification, handle customer escalations, participate in business reviews, and introduce process and digital interventions for service delivery excellence. Additionally, you will be responsible for new client solutions, SOPs approval, strategic decision-making, change management, resource capacity management, and implementation of KAIZEN & Six Sigma projects. Your role will require a clear understanding of the domain, imparting domain knowledge to the team, and ensuring process growth while maintaining process attrition targets. Awareness of workforce planning and the ability to lead the team effectively will be crucial for success in this position.,