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Head of Operations, West

7 - 11 years

8 - 14 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Purpose of the Role:

To lead and manage operations across a region, ensuring performance, revenue generation, and adherence to organizational values and culture.

Key Responsibilities:

  • Oversee the operational performance of assigned PODs; provide feedback for continuous improvement
  • Guide and mentor POD Owners on strategy and process enhancements
  • Analyze performance data to drive decisions on hub and manpower expansion
  • Ensure process compliance and zero discrepancies in coordination with POD Owners
  • Act as a brand ambassador on the ground, ensuring service quality and operational excellence
  • Collaborate with the Sales team to grow shipment volumes
  • Manage budgets and productivity for assigned PODs
  • Work closely with HRBPs and TA teams to close open positions
  • Handle escalations from top management and resolve them in alignment with POD Owners

Key Skills Required:

  • Operational Excellence
  • Problem Solving
  • Strong Communication
  • Workforce Management
  • Business Leadership

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