Head of Operations, West

As the Head of Operations West at our fast-growing company in the E-commerce and hyperlocal logistics space, your primary objective will be to lead and manage operations within a designated region. Your focus will be on driving performance, revenue generation, and upholding the organizational values and culture. Key Responsibilities: - Overseeing the operational performance of assigned PODs - Offering feedback for continuous improvement - Guiding and mentoring POD Owners on strategic initiatives and process enhancements - Analyzing performance data to inform decisions regarding hub and manpower expansion - Ensuring process compliance and minimizing discrepancies in coordination with POD Owners - Acting as a brand ambassador on the ground to uphold service quality and operational excellence - Collaborating with the Sales team to boost shipment volumes - Managing budgets and productivity for designated PODs - Working closely with HRBPs and TA teams to fill open positions - Addressing escalations from top management and resolving them in alignment with POD Owners Qualifications Required: - Operational excellence - Problem-solving abilities - Strong communication skills - Expertise in workforce management - Business leadership acumen This role offers an exciting opportunity for a dynamic individual who is ready to make a significant impact in the realm of operations within the E-commerce and hyperlocal logistics sector.,