Job
Description
Urgent Hiring for Head of Operations, Operations Location: Gurugram , with Site Visits as Required Experience: 8-12 years (minimum 3-5 years in a leadership role within managed spaces/co-working / facility operations) Reports To: Founder / Director / CEO About the company We are a fast-paced, growing start-up in the Managed Office Spaces segment, established in 2023. We specialize in designing, building, and managing tailored workspace solutions for corporates, SMEs, and start-ups. As we expand our footprint, were looking for a seasoned and agile Head of Operations to take complete ownership of site operations, service excellence, and process implementation across all our operational centres. Role Overview The Head of Operations will lead the operations function for all company-managed workspaces, overseeing end-to-end service delivery, site performance, team management, process improvements, vendor coordination and client satisfaction. Ideal candidate will combine strategic vision with hands-on execution & lead a multi-location team to ensure seamless daily operations & long-term operational excellence. Key Responsibilities 1. Operational Leadership & Strategy Drive end-to-end operations across all managed office sites to ensure excellence in service delivery. Set up and continuously refine SOPs, SLAs, escalation protocols, and reporting structures across locations. Align operational practices with the companys commercial and client servicing goals. 2. Team Management Lead and mentor a team of site operations executives/managers. Define KPIs, review performance, and conduct regular team training and evaluations. Act as the escalation point for site-level issues and ensure timely resolution. 3. Site & Facility Management Oversee day-to-day functioning of all sites including housekeeping, security, front-desk, AMC, and engineering services. Conduct regular site audits to ensure compliance with safety, quality, and efficiency standards. Ensure zero downtime for utilities and minimal disruption in day-to-day operations. 4. Client & Stakeholder Engagement Be the face of operations for key clients; manage on boarding, handovers, and ongoing relationship management. Ensure client SLAs are met and proactively resolve issues to maintain satisfaction and retention. 5. Vendor & Cost Control Manage vendor contracts, AMC schedules, procurement needs, and on-ground support teams. Monitor budgets, optimize costs, and ensure cost-effective service delivery without compromising on quality. 6. Reporting & Governance Generate weekly and monthly dashboards on operations metrics, site-wise performance, and client feedback. Collaborate with BD, Projects, Finance, and Admin teams to ensure operational alignment across departments. Requirements Graduate in Business Management / Operations / Engineering (MBA preferred). 8-12 years of experience in operations, with at least 3 years in a leadership role in managed workspaces, real estate, or hospitality. Proven track record of managing multi-site operations and leading cross-functional teams. Strong understanding of FM services, vendor management, and SLA-driven service delivery. Hands-on experience in process design, budgeting, and cost control. Excellent interpersonal and client management skills. Strong leadership, problem-solving, and decision-making ability. Flexibility to travel to multiple locations/sites as required. Why Join Us Lead the core operations vertical of a rapidly scaling start-up. Drive innovation in workspace experience and service delivery. Enjoy autonomy, ownership, and the opportunity to shape the company's operations backbone.
