Head of Operations

2 - 5 years

7 - 11 Lacs

Posted:17 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are looking for an experienced and dynamic Head of Operations to lead and scale the operational backbone of our fast-growing D2C e-commerce brand. This role will oversee the entire operations function including supply chain, procurement, vendor management, production coordination, warehousing, fulfillment, and logistics. The ideal candidate is a strategic thinker with hands-on execution skills, capable of building efficient, scalable processes while ensuring exceptional customer experience and cost efficiency.

Key Responsibilities:

  1. Operations Strategy & Leadership:

    • Define and implement operational strategies to support growth and profitability.
    • Align day-to-day operations with company goals, balancing efficiency, quality, and scalability.
  2. Supply Chain & Procurement:

    • Manage sourcing, procurement, and vendor relationships to ensure product quality, timely delivery, and cost optimization.
    • Establish strong SLAs and performance tracking systems with suppliers and partners.
  3. Inventory & Demand Planning:

    • Build robust forecasting models to maintain optimal inventory levels.
    • Reduce stockouts and slow-moving inventory through demand analysis and sales data tracking.
  4. Warehousing & Fulfillment:

    • Oversee warehouse operations to ensure efficient picking, packing, and dispatch.
    • Manage 3PL relationships, warehouse performance metrics, and ensure 95%+ on-time dispatch.
  5. Order Management & Logistics:

    • Streamline order processing and delivery workflows for both website and marketplace channels.
    • Ensure timely, accurate, and cost-efficient delivery across all regions.
  6. Quality & Reverse Logistics:

    • Develop SOPs for quality checks at every stage production, warehousing, and dispatch.
    • Implement smooth return and replacement processes to maintain customer satisfaction.
  7. Technology & Automation:

    • Lead adoption of ERP/WMS/OMS systems for integrated operations tracking.
    • Drive automation and data-led decision-making across fulfillment and supply chain functions.
  8. Team Development:

    • Build and mentor a strong operations team across supply chain, logistics, and procurement.
    • Foster a culture of ownership, accountability, and continuous improvement.
  9. Finance & Cost Control:

    • Monitor and control operational budgets, logistics costs, and working capital.
    • Work closely with the finance team to forecast operational expenses and improve efficiency.
  10. Performance Measurement:

    • Track key metrics such as order fulfillment rate, delivery SLA adherence, inventory turnover, and cost per order.
    • Present monthly reports to leadership with insights and recommendations for improvement.

Qualifications:

  • Bachelors degree in Business Administration, Supply Chain Management, Operations, or a related field (MBA preferred).
  • 2-5 years of experience in operations, logistics, or supply chain management, ideally within D2C, FMCG, or e-commerce sectors.
  • Proven ability to scale fulfillment operations and lead multi-city logistics functions.
  • Strong analytical mindset with hands-on experience in Excel, BI tools, or ERP systems.
  • Demonstrated success in vendor management, cost optimization, and process design.
  • Excellent leadership, communication, and cross-functional collaboration skills.
  • Comfortable working in a fast-paced startup environment with an ownership-driven mindset.

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