Head of Operations

We are looking for an experienced and dynamic Head of Operations to lead and scale the operational backbone of our fast-growing D2C e-commerce brand. This role will oversee the entire operations function including supply chain, procurement, vendor management, production coordination, warehousing, fulfillment, and logistics. The ideal candidate is a strategic thinker with hands-on execution skills, capable of building efficient, scalable processes while ensuring exceptional customer experience and cost efficiency.

Key Responsibilities:

1. Operations Strategy & Leadership:

   • Define and implement operational strategies to support growth and profitability.
   • Align day-to-day operations with company goals, balancing efficiency, quality, and scalability.

2. Supply Chain & Procurement:

   • Manage sourcing, procurement, and vendor relationships to ensure product quality, timely delivery, and cost optimization.
   • Establish strong SLAs and performance tracking systems with suppliers and partners.

3. Inventory & Demand Planning:

   • Build robust forecasting models to maintain optimal inventory levels.
   • Reduce stockouts and slow-moving inventory through demand analysis and sales data tracking.

4. Warehousing & Fulfillment:

   • Oversee warehouse operations to ensure efficient picking, packing, and dispatch.
   • Manage 3PL relationships, warehouse performance metrics, and ensure 95%+ on-time dispatch.

5. Order Management & Logistics:

   • Streamline order processing and delivery workflows for both website and marketplace channels.
   • Ensure timely, accurate, and cost-efficient delivery across all regions.

6. Quality & Reverse Logistics:

   • Develop SOPs for quality checks at every stage production, warehousing, and dispatch.
   • Implement smooth return and replacement processes to maintain customer satisfaction.

7. Technology & Automation:

   • Lead adoption of ERP/WMS/OMS systems for integrated operations tracking.
   • Drive automation and data-led decision-making across fulfillment and supply chain functions.

8. Team Development:

   • Build and mentor a strong operations team across supply chain, logistics, and procurement.
   • Foster a culture of ownership, accountability, and continuous improvement.

9. Finance & Cost Control:

   • Monitor and control operational budgets, logistics costs, and working capital.
   • Work closely with the finance team to forecast operational expenses and improve efficiency.

10. Performance Measurement:

    • Track key metrics such as order fulfillment rate, delivery SLA adherence, inventory turnover, and cost per order.
    • Present monthly reports to leadership with insights and recommendations for improvement.

Qualifications:

• Bachelors degree in Business Administration, Supply Chain Management, Operations, or a related field (MBA preferred).
• 2-5 years of experience in operations, logistics, or supply chain management, ideally within D2C, FMCG, or e-commerce sectors.
• Proven ability to scale fulfillment operations and lead multi-city logistics functions.
• Strong analytical mindset with hands-on experience in Excel, BI tools, or ERP systems.
• Demonstrated success in vendor management, cost optimization, and process design.
• Excellent leadership, communication, and cross-functional collaboration skills.
• Comfortable working in a fast-paced startup environment with an ownership-driven mindset.