Head of managed services | Bangalore

• Leadership opportunity
• Career growth opportunity
  

About Our Client

Strategic Leadership:

• Define and execute the strategic vision for the Managed Services organization
• Drive P&L, operational delivery, and growth across all managed service lines.
• Partner closely with Advisory, Tax, Audit, and global leadership to align service capabilities with client needs.
  

Delivery & Operations Excellence:

• Scale operations from current 2,000+ to 5,000-8,000 FTEs over the next few years.
• Own delivery excellence across high-volume, repeatable operations (L1-L3).
• Ensure a robust governance model and metrics-driven performance.
  

Capability Building:

• Expand and enhance delivery across five key managed services capabilities:
• Financial Crime & Compliance (KYC, AML - 60-70% of portfolio)
• Internal Audit & Risk Consulting (SOX, SOCs, control frameworks)
• Technology Managed Services (Level 1-3 tech ops)
• Learning Managed Services (content curation, digital design)
• Finance & Accounting (O2C, AR, M&A integration support)
  

Client and Stakeholder Engagement:

• Act as senior stakeholder for key client accounts in financial services and beyond.
• Build trusted relationships with global firms and external clients.
  

Talent & Culture Leadership:

• Lead and mentor a senior team (DRs with 15-20 years' experience).
• Drive a high-performance, collaborative culture across locations.
• Build talent pipelines for future-ready service delivery.
  

The Successful Applicant

Key Qualifications:

• 20+ years of experience in large-scale third-party delivery setups (preferred over captive/shared services).
• Proven experience leading multi-tower managed services across Banking and Financial Services, with deep understanding of KYC, AML, and regulatory compliance frameworks.
• Demonstrated success in scaling delivery teams (2,000+ FTEs).
• Expertise in operations strategy, digital enablement, and global delivery models.
• Strong knowledge of service delivery frameworks, controls, metrics, and governance.
• Exposure to technology-enabled services, including automation and workflow tools.
  

What's on Offer

• Leadership opportunity
• Career growth opportunity
  

Contact: Shaivya Sharma

Quote job ref: JN-062025-6770489