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Snow Planet
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Head of Executive Experience, India

Head of Executive Experience, India

Snow Planet

5 - 12 years

7 - 14 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

head business development operational excellence sales senior executive strategic partnerships team development manager technology wps stakeholder management continuous improvement

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Job Type

Full Time

Job Description

Job Title: Head of Executive Experience India

Executive Office: Chief Marketing Office

Department: Company Marketing Office

Location: Bangalore (Travel required)

As the Head of Executive Experience for our Innovation Centers, you will be the strategic leader responsible for bringing ServiceNows technology story to life through immersive, high-impact customer experiences. This pivotal leadership role combines strategic thinking with operational excellence to drive the success of one of our eight global Innovation Centers.

Key Strategic Responsibilities:

Lead the vision and strategic direction of the Hyderabad Innovation Center, ensuring alignment with global objectives while maintaining local market relevance in India
Drive center excellence through leadership of Experience Consultants, fostering a culture of innovation and exceptional service delivery
Coach and guide our EC s to be high performing consultants ensuring customer centricity and white glove excellence in all execution
Architect and orchestrate compelling, technology-driven customer experiences that minimize traditional presentations and maximize hands-on engagement
Serve as a trusted advisor to senior executives and sales leadership in your region, providing strategic consultation to accelerate pipeline and drive business outcomes
Oversee the day-to-day operations of our Centers developing playbooks that allow our EEC team to operate in alignment, consistently and at scale
Ensure global consistency across your center to be truly global destination that showcases ServiceNow culture, yet supports your local cultural nuance
Identify opportunities to provide elite experiences to our most valuable customers in your Center, develop a process and train teams
Champion the evolution of our Innovation Center experiences, constantly pushing boundaries to showcase ServiceNows capabilities in new and impactful ways
Deliver experiences for our most VIP accounts, where you will own, drive and execute outstanding agendas for our Marquee programs
Develop an annual plan that articulates core sales alignment opportunities, reporting schedules and activities that insists on our close interlock with the GTM organisation.

Leadership & Team Development:

Build and mentor a high-performing team, fostering a culture of excellence and continuous improvement
Develop and implement best practices that can be scaled across our global Innovation Center network through playbooks and how to guides
Create professional development pathways for team members, ensuring growth opportunities and skill enhancement by supporting their IDPs
Attend, present and lead cross functional meetings and activities that elevate your own personal brand, as well as the program reputation.
Partner with cross-functional teams to ensure seamless center operations and exceptional customer experiences, such as WPS, Marketing, Global Center Management and Leadership

Innovation Center Excellence:

Design and implement innovative approaches to storytelling and technology demonstrations that bring ServiceNows value proposition to life
Drive the centers strategic initiatives, including experience design, content development, and customer journey mapping
Establish and maintain strategic relationships with key stakeholders across Sales, Marketing, Product, and Executive teams
Lead the development of center-specific KPIs and metrics to demonstrate impact and ROI
Orchestrate high-stakes executive engagements that accelerate deal velocity and strengthen customer relationships
Activate the demo rooms, and experiential zones to ensure technology first story-telling

In order to be successful in this role, we need someone who has:

Required Qualifications:

10+ years of experience in strategic customer-facing roles, with 5+ years in leadership positions
Proven track record

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Head of Executive Experience, India