Head - Workforce Strategy & Deployment

Job Title:Head Workforce Strategy DeploymentCareer Function:OperationsJob Family/Subfamily:Operations Workforce Deployment Vendor ManagementCareer Stream/Career Level:Senior ManagementLocation:HQC MumbaiReporting To:National Operations HeadTravel Required:25% 50% 75% About DHL Blue Dart Express IndiaAt Blue Dart, we go beyond delivering shipmentswe deliver trust, precision, and excellence
As Indias most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network Backed by the strength of DHL Group, we bring together international standards with deep local expertise Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day We are proud to be consistently ranked among Indias Top 100 Great Places to Workand recognized as part of the DHL Groups Top Employer certification across multiple regions Being an Employer of Choice is not just a goalits a fundamental part of who we are We are committed to creating a workplace where people feel valued, empowered, and proud to belong If you're looking to join a purpose-led, people-first organization that shapes Indias supply chain with integrity and careBlue Dart is where you belong Position OverviewThe Head Workforce Strategy Deployment will lead the design and governance of Blue Darts national workforce deployment framework for outsourced staffing The role will focus on contract standardization, incentive models, gig workforce structures, and deployment forecasting It will ensure sufficiency, productivity, and cost efficiency across the outsourced manpower base nationally Job PurposeTo create and implement a sustainable, standardized, and scalable workforce deployment model that ensures sufficiency and productivity across Blue Darts operations while driving economies of scale Key Roles ResponsibilitiesWorkforce Strategy StandardizationDevelop and roll out standardized staffing contracts Ensure consistency in terms, SLAs, and compliance frameworks Consolidate vendor partnerships for economies of scale Incentives EngagementBuild gamified pay and incentive models to drive productivity Monitor adoption and impact of engagement models Benchmark against best practices in e-commerce logistics Forecasting DeploymentDesign forecasting models to predict manpower needs Enable flexible staffing models for peak/lean cycles Partner with regional teams for sufficiency Technology EnablementCollaborate with IT to deploy sourcing and onboarding platforms Ensure digital integration of manpower data for governance Governance ComplianceDrive vendor compliance audits Ensure adherence to labour law and contractual obligations Monitor vendor performance dashboards LeadershipMentor and guide the Senior Manager Operations Staffing Deployment Drive cross-functional collaboration with HR, Legal, and Finance Qualifications ExperienceEducation:Graduate in any stream Business or Operations Management preferredPostgraduate qualification preferred Experience:1215 years in workforce deployment or vendor governance Experience with large-scale manpower operations Proven cost efficiency and productivity improvements Skills CapabilitiesTechnical Skills:Strong knowledge of manpower models and gig workforce practices Expertise in contract negotiation and compliance Familiarity with incentive design and gamification Key Competencies:Strong leadership and influencing skills Data-driven decision-making Analytical and forecasting capability Change management ability Key Performance Indicators (KPIs)Sr No Key Result AreasKey Performance Indicators (KPIs)1Standardization% contracts aligned nationally2Cost EfficiencyCost per headcount reduction3Sufficiency% fulfilment vs forecast4ComplianceVendor audit scores5ProductivityGains from incentive/gamificationWhy Join Blue DartWhen you join us, youre not just taking a jobyoure becoming part of a purpose-led movement thats reshaping the future of logistics across India and the world At Blue Dart, we dont just deliver parcelswe deliver excellence, innovation, and opportunity every day Heres what makes us stand out:Great Place to WorkCertifieda testament to our people-first culture, inclusive environment, and commitment to your growth and well-being Competitive pay and performance-linked rewards that truly recognize your impact Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever Best-in-class benefitsfrom comprehensive medical cover (including optional parental care) to financial wellness and generous time off A culture that celebrates diversity, innovation, and bold thinkingwhere your voice is heard and your contributions matter Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories The pride of working with Indias most awarded logistics brand, trusted by millions and driven by purpose This is your chance to do meaningful work, build a career without borders, and thrive in a company thats not just a logistics leaderbut a Great Place to Work Come grow with us #LI-eBD