Head of Customer Support

As a Customer Service Manager at our company, you will be responsible for building a strong customer relationship management strategy to ensure customer satisfaction. You will manage and monitor daily order assignments through the customer service team and coordinate activities with all other functions of the department. One of your key tasks will be establishing and monitoring service KPIs, as well as monitoring and analyzing results to implement changes accordingly. Your role will involve achieving customer service objectives by contributing customer service information and recommendations to strategic plans and reviews. You will also be responsible for implementing production, productivity, quality, and customer-service standards, identifying customer service trends, and determining system improvements. Improving customer service quality results by studying, evaluating, and redesigning processes, as well as establishing and communicating service metrics and monitoring and analyzing results will be crucial aspects of your job. Additionally, you will work towards maximizing customer operational performance by providing help desk resources and technical advice. To excel in this role, you should possess a Bachelor's degree or equivalent work experience with at least 4 years of related industry experience. Being customer-centric, extremely patient, and having experience in using customer support tools, procedures, processes, and metrics are essential skills. Excellent customer relationship and communication skills, along with the ability to professionally manage and triage customer support incidents and escalations, are also required. Good time-management skills, the ability to multitask, and being a critical-thinker and problem-solver are qualities that we value in our team members. If you are a team player with 4-8 years of experience and are located in Indore, we encourage you to apply for this position and join our dynamic team.,