Head of Customer Support

Role Description

This is a full-time onsite role for a Head of Customer Support. The Head of Customer Support will be responsible for overseeing and enhancing customer support operations, ensuring customer satisfaction, and improving customer experience. Day-to-day tasks include managing a team of support representatives, resolving technical issues, and implementing strategies to optimize the customer service process. Additionally, the Head of Customer Support will develop training programs and maintain up-to-date knowledge of industry best practices to ensure top-notch support.

Qualifications

• Strong Customer Support and Technical Support skills
• Experience in Customer Satisfaction and Customer Experience strategies
• Excellent Customer Service skills, including team management and conflict resolution
• Outstanding communication and interpersonal abilities
• Ability to work independently and remotely
• Proven leadership experience in a similar role
• Bachelor's degree in Business Administration, Management, or related field
• Well versed in English & Tamil is must
• Applicant only from chennai
• CTC Max 12 lacs
• Expereince min 6 years manadatory