Head of Customer Success

As the Head of Customer Success at Pune Gas, your primary role will be to ensure customer satisfaction, retention, and enhance overall customer experience. Located in Pune, Pune Gas specializes in providing gas solutions for industrial and commercial consumers, with a focus on quality products and exceptional customer service. With over three decades of industry experience, we offer services such as Bulk Installations for LPG, Industrial Piped Natural Gas Installations, and Gas Leak Detection Systems. Your key responsibilities will include developing and nurturing strong relationships with key customers, leading the customer onboarding process, identifying opportunities for upselling and cross-selling, and overseeing the customer support function. Utilizing customer data and feedback, you will drive improvements in customer experience and product performance, as well as define and implement best practices for customer engagement and retention. To excel in this role, you should possess a Bachelor's degree in Engineering, Business, or a related field (MBA preferred) and have at least 12 years of experience in customer success, client services, or account management in B2B sectors, preferably in industrial gas, energy, or engineering solutions. Strong leadership, team management, communication, problem-solving, and stakeholder management skills are essential. Experience with CRM systems and customer success tools will be beneficial. If you are passionate about customer success and have a proven track record of improving customer retention and satisfaction, we invite you to join Pune Gas and contribute to shaping the future of gas solutions. Apply now and be a part of our journey towards excellence!,