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Adani Ports and SEZ
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Head of Application Support

Head of Application Support

Adani Ports and SEZ

15 years

0 Lacs

ahmedabad gujarat india

Posted:1 month ago| Platform:

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Skills Required

support governance compliance database schedule reports documentation management training certification engineering leadership portfolio logistics audit

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities

Key Accountabilities

Review and understand – Application Support Process and Implementation of it.
Co-Ordinate with different vendor and partners for nearly 100% Uptime.
Review and Manage SLA for Support Tickets and Governance with Vendor/Partner on Support Delivery
Support core application i.e Terminal Operating System along with Non-Core applications too.
Cyber Compliance of all Production Application – Alignment with BU Cyber Team and Group Cyber Team
Coordinate with IT Infrastructure and database associates for system availability
Manage Support Resources across Sites and Co-ordinate with local Site IT Heads
Schedule and Plan activities with dependencies - POA (Point/Plan of action with each vendor and business)
High Level Reports and Documentation – UAT Support – Release Management – Application Life Management

Qualifications

Experience & Educational RequirementsEDUCATIONAL QUALIFICATIONS: (degree, training, or certification required)

Bachelor's Degree in Engineering, Information Systems, Computer Science, or related field from a premier institute
Project Management certification (e.g. PMP) is a plus

Relevant Experience

(no. of years of technical,

15+ years of experience in Application Support
7+ years of IT leadership where ability to manage large scale IT portfolio is clearly demonstrated

functional, and/or leadership experience or specific exposure required)

Prior experience in Ports & Logistics IT systems and applications is preferable.
Audit exposure or any certification is preferred.
Support or manage 24/7 roster is required.

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