Head IT Infrastructure And Operations

Key responsibilities:

Organizational Responsibilities

• Provide leadership and oversight to the technology and services teams to ensure adherence to both project deliverables and operational KPIs are being met.

• Partner across the GTI organization to ensure seamless service delivery where Infrastructure services are the dependent systems.

Project Responsibilities

• Execute projects to achieve the interim goals along the way to fulfillment of the vision.

• Partner with stakeholders to deliver, maintain, and operate enterprise-wide solutions.

• Resolve issues, identify risks, and escalate, as necessary.

• Partner with the PMO to prepare overall project strategy, schedule, milestones, tasks, and estimates.

People Management Responsibilities

• Manage the recruitment and selection of a talented team.

• Manage and report staffing, resource allocation, goal setting and measurements.

• Effectively cultivate a culture of continuous improvement and teamwork among the staff

• Build and manage capabilities via integrated onshore and offshore teams.

Operational Responsibilities

• Establish proactive operational measures to reduce production downtime incidents.

• Lead efforts to continually improve process for Member Firms

• Create a team providing deep technical performance analysis capabilities to identify performance issues before being added to production.

• Integrate security standards and processes into daily work to meet and sustain compliance with secure practices.

Specific Responsibilities

• Leads the USI based delivery teams for the GTI organization

• Ensures innovation, global synergies, and brand protection.

• Develops strong working relationships across teams encourage systems solutions that meet business needs. Anticipates client needs, identifies, and champions opportunities for the development and implementation of new services and methods to meet or exceed client needs.

• Develops and manages IT budget plan working jointly with the GTI leadership

• Performs job-related duties as assigned.

• Drive improvements in the service delivery model while adhering to the cost containment and operational efficiencies.

• Ongoing service improvement activities within the service delivery lifecycle and identify opportunities to improve the performance of services to deliver enhanced value to the business

Education & Experience

• Education: bachelors degree in computer science, engineering, information system or related field. Masters in information systems or business preferred.

• Years of Experience: 22+ years

Technical Skills

• At least 22 years of experience in technology in a large scale complex global organization

• Extensive experience defining overall strategy and innovation for a global organization.

• Demonstrated ability balancing costs, risks, and schedule.

• Experience architecting and designing End user technologies.

• Experience with defining and executing strategies and approaches around end user technologies.

Other Qualifications

• Minimum of 10 years managing multiple work streams/large teams

• Demonstrated ability to set and meet deadlines and manage related risks.

• Strong situational leadership instincts and abilities

• Ability to manage and work with culturally and