Head - Growth

Head - Growth

Location: Bangalore

About the Team

The Marketing and Growth team at Navi drives user acquisition and retention by building a strong brand presence and executing data-driven campaigns. They work cross-functionally with business, product, and analytics teams to expand the customer base and increase revenue. The team drives growth through targeted messaging, performance marketing, strategic partnerships, effective use of social media, impactful brand campaigns, and storytelling to build loyalty.

About the Role

This role is focused on driving transformative growth for Navi’s core businesses through strategic thinking, innovation, and data-driven decision-making. It plays a key leadership role in scaling user acquisition and engagement, optimizing the customer lifecycle, and aligning cross-functional teams to deliver impactful go-to-market strategies in a dynamic fintech environment.

What We Expect From You

• Growth hacking and Strategic thinking:

  First principles thinking to develop and execute

  comprehensive growth strategies

  with transformative potential for Navi’s core businesses. Design

  GTM of new products/features

  launches. Experiment with innovative approaches to unlock new growth levers

• Ownership:

  Drive and own growth goals for Navi’s businesses

  . Increase Users/ Transactions/ AUM

  as well as positively impact customer experience

• Team management:

  Lead and mentor a high performing team of growth managers

• Customer Lifecycle Management:

  Drive

  Acquisition, Retention and Reactivation charters.

  Lead efforts to acquire new users through

  channels like paid advertising

  (Google, Meta, Affiliates)

  , content marketing, partnerships, and referrals.

  Own the success of

  outbound channels

  (PNs, Email, SMS, RCS, WhatsApp, In-app widgets) and other retention initiatives

• Stakeholder management:

  Work closely with

  Analytics team

  to take

  data-driven decisions

  , with

  Design

  and

  Brand team

  to

  create high impact creatives

  , with

  Product and Business teams

  for

  GTM of new products/features launches

  and drive

  alignment on growth objectives

• Data backed approach:

  Analyze

  customer data

  and

  feedback

  to identify opportunities for i

  mproving customer satisfaction

  and

  engagement.

  Be the voice of the customer in the room.

Must Haves

• 9+ years

  experience across

  Growth marketing, Customer Lifecycle Management, Business, or Product

  roles with a very good grasp on

  analytics, customer understanding

  &

  content

• Growth-first thinking with a focus on achieving

  strategic objectives.

  Track record of driving

  growth at scale

• Highly

  analytical

  and

  data-driven approach

• Adaptability

  to navigate the

  evolving marketing landscape

  and explore new

  trends

  and

  technologies

• Exceptional

  leadership, team management, collaboration

  and

  communication skills

• Ability to thrive in a

  fast-paced environment

• Good to have:

  Experience in the

  BFSI industry

  or

  fintech

  startups

Inside Navi

We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach.

Sachin Bansal & Ankit Agarwal

Our Culture

The Navi DNA

Ambition. Perseverance. Self-awareness. Ownership. Integrity.

We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you.

We chase excellence by uplifting each other—and that starts with every one of us.

Why You'll Thrive at Navi

At Navi, it’s about how you think, build, and grow. You’ll thrive here if:

• You’re impact-driven :

  You take ownership, build boldly, and care about making a real difference.

• You strive for excellence :

  Good isn’t good enough. You bring focus, precision, and a passion for quality.

• You embrace change :

  You adapt quickly, move fast, and always put the customer first.