Head - Business Advisory & Consulting

Job Description

Position Title: Head of Business Advisory and Consulting Location: Gurgaon, India, UK Work Hrs (5 days working) Reports to: VP Business Advisory & Solutions (Interim SVP Transformation Practice) Role Overview A Head of Business Advisory and Consulting typically has a multifaceted role, supporting sales leaders across various sectors. Your expertise and your reach to include Vertical SMEs and partners, as part of your advisory and consulting role will play a critical role for identifying, designing and implementing solutions that optimise customer interactions, streamline processes, and enhance the overall customer experience aligned with business objectives and strategy. This position requires a blend of technical expertise, project management skills , and a deep understanding of business objectives and strategy as well as deep knowledge of tech-infused digital capability which will form a key part of your toolkit to identify opportunities to help clients realise their transformation journey. You will work closely with global sales leaders, cross-functional capability teams , vertical subject matter experts, clients and pre-sales to understand business and client requirements and recommend solutions that meet all specific needs of the organisation ensuring solutions are adaptable for future change. SCOP OF WORKS - People : A matrixes management role, you will conduct routine internal forums to review and discuss the business's technical and solutions strategy working in close collaboration with the Head of Solution Design and Bid Management and associated teams within the sales and advisory tower within the Transformation practice. Collaborate with : IT/Tech teams to ensure the seamless integration of new technologies and systems into the businesses existing infrastructure. Change Management Continuous Improvement professionals to drive a continuous improvement culture and, as a role model, be part of the drive to achieve business excellence. Various business entities within the and externally (benchmarking/industry best practice) to grasp emerging solution creations and identify opportunities for cross group functional benefits. Staying updated on new cutting-edge technology in CX and other capabilities, assessing feasibility of new solutions , building business cases for official review and approval. Solution Design and Bid Management teams to oversee the execution of proposed solutions in compliance with contractual and data / security agreements. New Technology : Maintain comprehensive documentation of solution designs, processes, system configurations, technical documentation and implementation plans. Identify potential risks and issues associated with any proposed solutions and develop mitigation strategies to minimise these risks. Ensure our solutions comply with industry regulations and data security standards. You may be required to carry out additional duties within your capability to meet the needs of the business. Required Qualifications and Experience : Bachelors degree in business administration, Management, or a related field; Proven experience in designing and implementing solutions that drive business improvement across industry verticals, ideally including UK Public Sector. Minimum of 10 years of experience in contact centre technology and design, project management / leadership within the BPO industry. Ability to develop and execute global strategies, influence senior stakeholders, and lead cross functional teams. A Client-Centric Approach to understanding client needs, delivering exceptional service with Leadership and Team Building ability to motivate and inspire your cross-geo team to achieve high performance and foster a collaborative environment, driving attention to detail to ensure meticulous planning and execution of on boarding processes from your team to meet client expectations Strong understanding of digital solutions and their application in process improvement. Excellent communication, leadership, problem-solving and interpersonal skills. Ability to work independently and as part of a team. Willingness and ability to travel nationally and overseas as required. Certification in Project Management (PMP) or equivalent proven experience preferred. Experience with Lean Six Sigma or other process improvement methodologies. Familiarity with CRM systems and processes advantageous.