Head After Sales Service Department

Role Overview: As the Head of After Sales Service Department at YBK Industries Private Limited (Syrex Batteries), you will play a crucial role in leading and managing our after-sales service operations PAN India for our high-performance Inverter and Lithium batteries. Your responsibilities will include: Key Responsibilities: - Leading and managing the technical service team and Authorized Service Partners (ASP) network across India. - Monitoring and ensuring effective after-sales service support for customers and dealers. - Analysing and resolving technical problems efficiently with minimum downtime. - Providing technical guidance and training to service engineers and ASPs. - Developing and implementing service policies, processes, and SOPs for better efficiency. - Coordinating with the production and quality teams for recurring issues and feedback. - Maintaining strong relationships with dealers, distributors, and service partners. - Preparing service reports, maintaining service data, and analysing service performance. - Ensuring customer satisfaction by timely response and effective problem-solving. Qualifications Required: - Education: Bachelors Degree / Diploma in Technical Education or related field. - Minimum 7-10 years of experience in after-sales service/technical support (preferably in battery, inverter, or power backup industry). - Strong technical knowledge of inverter batteries and lithium batteries. - Excellent communication, leadership, and problem-solving skills. - Proficiency in MS Office (Excel, PowerPoint, Word). - Ability to handle pressure and deliver results within timelines.,