12 Handling Complaints Jobs

We are looking for Customer Support Executives to join our team in Ambattur, Chennai. As a part of the International Semi Voice Process, you will be responsible for interacting with customers through voice or non-voice channels, addressing inquiries, concerns, and providing solutions for their queries. We welcome both Freshers and Experienced candidates for this position. Your role will involve answering calls, emails, and chats from customers, ensuring a positive customer experience by resolving issues and complaints in a professional manner. You will also be responsible for explaining our company's products, services, and policies to customers effectively. The ideal candidate should be proficient in English and Hindi languages. The job involves working night shifts with 2 rotational week offs. The salary offered is in the range of 21k TH to 25k CTC. If you are a graduate with good communication skills and problem-solving abilities, we would like to hear from you. In addition to a competitive salary, we offer benefits such as Provident Fund, performance bonuses, and a full-time, permanent position. If you are interested in this opportunity, please reach out to HR - Blessy Charles at 7200585293. Kindly be prepared to answer questions regarding your language proficiency and work experience. Join us in providing exceptional customer service and be a part of our dynamic team.,

As a Client Service Management professional at our Nagpur location, you will be responsible for building and maintaining relationships with clients. Your role will involve resolving issues and handling complaints in a timely and efficient manner to ensure client satisfaction. Monitoring and reporting on client satisfaction metrics will also be a key aspect of your job. Additionally, you will collaborate closely with internal teams to address client needs and concerns effectively. Your contribution to generating new business opportunities will be highly valued as part of our team. This is a full-time position that operates on a day shift at our Nagpur office. If you possess a Bachelor's or Master's Degree in Business Management along with at least 2+ years of relevant experience, we encourage you to apply for this exciting opportunity. Join us in providing exceptional client service and driving business growth.,

The Customer Service Executive plays a crucial role in addressing customer queries and complaints to guarantee a superior level of customer satisfaction. Additionally, the role involves offering guidance and training to customers to enhance their overall experience. If you are interested in this position, please send your resume via email to hr@wizxl.com or visit us in person at Unit 434, 4th Floor, Patel Avenue, Near Gurudwara, Ahemdabad, Gujrat, India.,

The Cafe Supervisor role at Wildbean Cafe in Nagpur is a full-time on-site position where you will be responsible for overseeing daily operations, ensuring customer satisfaction, managing staff, and maintaining quality standards. Your key responsibilities will include scheduling staff, training new employees, handling customer complaints, managing inventory, and ensuring compliance with health and safety regulations. Additionally, you will play a role in marketing and promotional activities aimed at attracting and retaining customers. To excel in this role, you should possess strong leadership and supervisory skills, have experience in customer service and complaint resolution, be knowledgeable about health and safety regulations, excel in inventory management and staff scheduling, demonstrate marketing and promotional skills, exhibit excellent communication and interpersonal abilities, thrive in a fast-paced environment, and ideally have previous experience in the food and beverage industry. While a high school diploma or equivalent is required, a degree in hospitality or a related field would be advantageous.,

As a Sales Executive, you will play a crucial role in supporting the business activities and growth of our company. Your main responsibilities will include identifying sales opportunities, engaging with potential clients, delivering presentations, and ensuring customer satisfaction through effective communication and negotiation. Your key duties will involve conducting market research to understand customer needs, proactively seeking new sales prospects via various channels, arranging meetings with clients to address their requirements, presenting products and services, compiling sales reports, managing stock availability, representing the company at events, finalizing deals, and collaborating with team members for enhanced outcomes. To excel in this role, you should have prior experience in sales or a related field, a strong command of English language, proficiency in MS Office, familiarity with CRM software, knowledge of marketing and negotiation strategies, a keen interest in sales, self-motivation, a results-oriented mindset, presentation skills, and at least a high school degree. This position is on a full-time and permanent basis, and we welcome candidates with a year of experience in business development, lead generation, total work, and sales. Proficiency in English is preferred, and the work location is in person with a night shift schedule. If you are a dynamic and driven individual with a passion for sales, we are excited to meet you and have you contribute to our company's continued success and growth.,

As a customer support specialist related to software, you will play a crucial role in assisting customers with technical issues or inquiries regarding the company's software products and services. Your responsibilities will include troubleshooting technical issues, educating customers on product usage, addressing customer complaints professionally, and collaborating with teams to enhance the product or service based on customer feedback. Additionally, you will be responsible for documenting technical issues, analyzing reports for system improvements, communicating with customers via phone or messaging platforms, assisting customers in diagnosing issues over the phone, and guiding customers on hardware or software installation. This is a full-time, permanent position suitable for freshers and individuals looking for internship opportunities. The work schedule is during the day shift from Monday to Friday. The preferred educational qualification for this role is Higher Secondary (12th Pass), and prior work experience of 1 year in customer service is beneficial. Proficiency in English and Hindi languages is preferred for effective communication with customers. The work location for this role is in person. For further details or to discuss this opportunity, please contact the employer at +91 9875929457.,

As a Travel Consultant, you will be responsible for designing itineraries, costing, making hotel bookings, arranging visas, and more to provide exceptional inbound and outbound holiday packages to customers. Your role involves handling customer inquiries, following up with clients, and ensuring the highest level of customer satisfaction. You will need to customize existing holiday packages or create new ones based on the specific needs of each customer. Researching suitable holiday destinations to enhance our portfolio and presenting recommendations to customers while addressing any travel accessibility concerns will be part of your daily tasks. Collaborating with tour operators to ensure customer requirements are met and managing reservations, operations, and negotiations will be crucial for success in this role. You will also handle operational duties such as air and land arrangements, ticket bookings, and creative planning of itineraries. In addition, you will be responsible for managing the reservations process to meet guest budgets, collecting deposits and balances, and utilizing promotional techniques to sell itinerary tour packages through various online channels. Handling unexpected issues and complaints, as well as staying updated on tourism trends by attending conferences and webinars, are also key aspects of this position. Requirements: - Proven experience as a travel consultant - Proficiency in traveling software and computer reservations systems - Excellent English language skills - Strong sales abilities and customer-oriented approach - Knowledge of various travel areas (domestic/international, business/holidays, group/individual) - Effective communication and persuasion skills - Ability to handle crisis situations - Degree in Hospitality, Travel, Tourism, Business, or related field - Candidates with personal travel experience preferred This is a Full-time or Part-time position with benefits such as a flexible schedule and leave encashment. The work location is in person, and candidates must be able to commute to Udaipur, Rajasthan, or relocate there before starting work. A Higher Secondary (12th Pass) education is required, along with at least 1 year of work experience in the field. If you meet the requirements and are passionate about providing exceptional travel experiences to customers, we encourage you to apply for this exciting opportunity as a Travel Consultant.,

As a Software Consultant - Sales at REDVision Computer Technologies Pvt. Ltd., you will be playing a crucial role in initiating and managing relationships with customers. Your primary responsibility will be to effectively communicate the benefits of our products to drive sales. You will serve as the key point of contact between our business and potential clients, as well as provide support to existing clients by offering information and assistance related to our products and services. It will be your duty to take the initiative in generating leads through various methods, including social media. Your responsibilities will include cold calling, lead generation, approaching clients, and closing deals. Additionally, you will be responsible for scheduling demos, client interactions, preparing proposals, and onboarding clients. You will play a vital role in setting sales goals, developing sales strategies, researching prospects, and generating leads. Participation in sales department training, preparing and delivering product/service presentations, negotiating deals, handling complaints, and working collaboratively with team members to achieve optimal results will also be part of your role. Gathering feedback from customers/prospects and sharing it with internal teams will be essential for continuous improvement. To excel in this role, you must possess strong English communication skills (written and verbal) and have a solid understanding of basic computer languages. Proficiency in MS-Office and expertise in IT inbound/outbound sales are crucial. A fundamental knowledge of sales and marketing is required, along with a preference for being NISM SERIES V A - MUTUAL FUND DISTRIBUTORS Certified. Excellent convincing, presentation, and demonstration skills are essential, as well as the ability to build and maintain strong client relationships.,

As a Software Consultant in Sales at REDVision Computer Technologies Pvt. Ltd., you will be part of a team that has been offering B2B application services since 2006, assisting organizations and Independent Financial Advisors (IFAs) in India and abroad to surpass their technological expectations. Specializing in Enterprise Resource Planning (ERP) development and maintenance, our software implementation expertise includes a range of products, starting from the Wealth Management Software ERP system. This system is currently utilized by over 4000 Certified Financial Planners (CFPs) and Mutual Fund (MF) Advisors across 450+ cities in India, providing professional advisory services to more than 55,00,000 satisfied online portfolio users globally. Developed by an ISO 9001:2008 Certified Company with the guidance of wealth managers, CFPs, Chartered Accountants (CAs), and Financial Advisors, our team boasts a combined work experience of over 100 years. As a Sales Representative, you will play a crucial role in initiating and managing relationships with customers, effectively communicating the benefits of our products to drive sales. Serving as the primary point of contact between the business and prospects or clients, your responsibilities will include identifying and educating potential customers, as well as providing support to existing clients regarding products and services. Taking the initiative to generate leads through various avenues, including social media, will be a key aspect of your role. Your responsibilities will encompass cold calling, lead generation, client approach, and deal closure, along with scheduling demos, client interactions, proposal creation, and client onboarding. Setting sales targets, devising sales strategies, conducting prospect research, and lead generation will be part of your routine. Your role will also involve participating in sales department training, preparing and delivering product/service presentations, negotiating and closing deals, handling complaints, collaborating with team members to enhance results, and gathering customer feedback for internal teams. To excel in this role, you should possess excellent written and verbal communication skills in English, a strong understanding of basic computer languages, proficiency in MS-Office, expertise in IT inbound and outbound sales, fundamental knowledge of sales and marketing, and preferably be NISM SERIES V A - MUTUAL FUND DISTRIBUTORS Certified. Your convincing abilities, presentation skills, and knack for building strong client relationships will be crucial for success in this position.,

The role involves preparing patients for radiological procedures and ensuring patient care and safety throughout the procedure. As a Radiologic Technologist, you will be responsible for protecting patients, yourself, and staff from radiation exposure by following sound procedures that adhere to or exceed industry standards. Additionally, you will develop and process radiological film, ensuring that all equipment is well-maintained and compliant with relevant laws and regulations. A crucial aspect of the job is to promptly report any equipment malfunctions to the supervisor and to identify and file necessary reports as required. Maintaining cleanliness in the X-ray room and work environment is essential. You will also be expected to suggest and implement improvements in work methods. In this role, you will handle telephone calls and address patient complaints effectively. Furthermore, you may be assigned other duties by higher authorities based on operational needs. This is a full-time position with a day shift schedule. The ideal candidate should have a minimum of 1 year of relevant work experience. The work location is in person. Please note that the job description may also include additional responsibilities not listed here, as directed by management.,

1) Developing and maintaining relationships with existing and development of new clients by understanding their needs and preferences. 2) Identifying potential customers for export. 3) Presenting products or services to potential clients, demonstrating their value and benefits. 4) Negotiating pricing terms to close best sales deals. 5) Meeting and exceeding sales targets set by the company. 6) Providing excellent customer service to ensure client satisfaction. 7) Staying informed about industry trends, competitors, and emerging market opportunities. 8) Tracking sales performance, generating reports, and analyzing data to identify areas for improvement. 9) Working with internal teams, such as marketing and customer support, to ensure a seamless client experience. 10) Using SAP software to manage the sales pipeline and track progress. 11) Overseeing the entire export process, from initial sales to final shipment, including logistics, documentation, and compliance. 12) Ensuring compliance with export regulations, trade laws, customs requirements, and international shipping standards. 13) Leading and managing a team of export sales professionals, providing guidance and support. 14) Addressing customer inquiries, handling complaints, and providing ongoing support to international clients. 15) Developing and executing sales strategies to meet sales targets and maximize profits. 16) Staying up-to-date on market trends, competitor activities, and industry developments. 17) Analyzing sales data to identify trends, track performance, and make data-driven decisions. Preferred candidate profile

Answer inbound calls and assist customers with their Queries/Request/Complains. Raise Request & Complaints on behalf of the customer in the CRM tool. Generate leads and educate customers about new products & their benefits. Maintain and adhere to compliance guidelines Capture problem indicators, highlight and suggest improvement Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy Maintain adequate knowledge levels on products, processes and systems used Ensure sales target are met Skills Required: o Excellent verbal communication skills o Ability to comprehend, capture as well as interpret basic customer information o Strong customer service focus.