Customer Support Associate

As a customer support specialist related to software, you will play a crucial role in assisting customers with technical issues or inquiries regarding the company's software products and services. Your responsibilities will include troubleshooting technical issues, educating customers on product usage, addressing customer complaints professionally, and collaborating with teams to enhance the product or service based on customer feedback. Additionally, you will be responsible for documenting technical issues, analyzing reports for system improvements, communicating with customers via phone or messaging platforms, assisting customers in diagnosing issues over the phone, and guiding customers on hardware or software installation. This is a full-time, permanent position suitable for freshers and individuals looking for internship opportunities. The work schedule is during the day shift from Monday to Friday. The preferred educational qualification for this role is Higher Secondary (12th Pass), and prior work experience of 1 year in customer service is beneficial. Proficiency in English and Hindi languages is preferred for effective communication with customers. The work location for this role is in person. For further details or to discuss this opportunity, please contact the employer at +91 9875929457.,