178 Handling Calls Jobs - Page 2

Roles and Responsibilities Serve as the first point of contact for customers seeking technical assistance over phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Coordination with senior officials in the USA office. Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team and build good customer rapport. Identify and suggest possible improvements on procedures Desired Candidate Profile Able to speak fluently in both English and Hindi with international customers Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote operations Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Excellent communication skills and Phone etiquettes Customer-oriented and cool-tempered Willing to work in night shifts and on weekend shifts Any Graduate and Undergraduates and freshers can apply Nice to have: Prior experience in BPOs with International Voice support Domain expertise in Trucking and Logistics Experience with customer ticketing systems like Zendesk Ability to work using Office Packages such as Spreadsheets, Documents and Presentations

Role & responsibilities - I. Attending to visitors, guests, vendors, calls & directing to respective departments. II. Keeping tap on conference rooms for meeting . III. Handling EPABX system. IV. Delegating task to staffs. V. Receive and answer all incoming calls/mails/papers reporting complaints or work requests

Roles and Responsibilities Handle incoming calls, greet visitors, and manage front desk operations. Provide exceptional guest handling services to ensure a warm welcome for all guests. Manage telephone conversations professionally and efficiently handle outgoing calls. Perform various receptionist activities such as data entry, filing documents, and maintaining records. Ensure smooth office administration by coordinating with other departments when needed. Responsible for making PR in SAP.

Responsibilities: Greet visitors, answer phone calls, handle inquiries in a professional and friendly manner. Manage the reception calendar, schedule appointments, coordinate with staff to ensure smooth operations Administrative Support

Responding to customer inquiries and resolving problems Assisting customers with product information, ordering, billing, and inquiries Collaborating with other departments to resolve customer issues Customer Support Executive (Blended Process)

Yes bank Customer Service Day rotational shifts Rotational week off Graduation mandate Excellent comms Pick up & drop from thane station Freshers can apply Salary Upto 25,000 CTC Plus incentives. Required Candidate profile Qualification:- Any Graduate How To Apply..? To schedule your interview Call, Whatsapp /mail HR Anand - 9607488168 Perks and benefits Good Salary with unlimited Incentives

Process: Reliance Inbound Shift: 8:30 AM - 8:30 PM (Any 9 hours shift) Week Off: 1 Rotational Off Eligibility Criteria: Minimum Qualification: HSC (12th Pass) Experience: HSC / Graduate Freshers Eligible Salary Details: 20,000 CTC Required Candidate profile Interview Rounds (ROI) AMCAT HR Round Operations Round Age: Up to 35 years Location: Wagle Industrial Estate, Thane West– 400604 Contact for Interview Contact Person :- HR Anand Mob No:- 9607488168

Job Summary: We are seeking a courteous and organized Front Office Executive to be the first point of contact for visitors and clients. The ideal candidate will manage front desk operations, handle calls, and provide administrative support to ensure smooth day-to-day functioning. Key Responsibilities: Greet and welcome visitors, clients, and employees professionally and courteously. Manage incoming calls, emails, and correspondence, directing them to the appropriate departments. Maintain visitor logs and issue visitor badges as required. Schedule appointments and manage meeting room bookings. Handle general administrative tasks such as data entry, filing, and maintaining office supplies. Coordinate with housekeeping and security for smooth front office operations. Assist in organizing company events and meetings. Ensure the reception area is clean, organized, and presentable at all times. Mandatory Key Skills Front desk operations,visitor management,office administration,housekeeping,Front Office Management.

We are hiring for the US Banking Voice Process with excellent career growth opportunities and a lucrative retention bonus. Candidates with prior BPO experience are encouraged to apply. Eligibility: Qualification: HSC / Graduate Experience: Minimum 6 months BPO experience (voice process preferred) Good communication skills in English Willing to work in rotational night shifts (US Shifts) Salary & Benefits: Salary: Up to ?35,000 + ?1,750 allowance Retention Bonus: ?1.30 Lakh after 1 year 5 Days Working (2 rotational week offs) Work from Office Malad / Thane locations Immediate joining preferred Shift: US Rotational Night Shifts Why Join Us Attractive salary + allowances Retention bonus program International banking exposure Fast-track career opportunities Contact: Celesti 8433524551

Process: Reliance Inbound Shift: 8:30 AM - 8:30 PM (Any 9 hours shift) Week Off: 1 Rotational Off Eligibility Criteria: Minimum Qualification: HSC (12th Pass) Experience: HSC / Graduate Freshers Eligible Salary Details: 20,000 CTC Required Candidate profile Interview Rounds (ROI): AMCAT HR Round Operations Round Age: Up to 35 years Job Location: Wagle Industrial Estate, Thane West– 400604 Contact for Interview: HR:- Rutuja Patil Mob No:- 9822687351

Hiring One assist Customer service executive HSC/ Graduate Good comms Freshers can apply/ Experience Location - Thane kasarwadawali centralized pick up and drop from thane station Shift- Day Rotational Budget between 19 to 21/ Max 25 CTC Required Candidate profile HSC is mandate Job location - Thane, Kasarwadavali More Detail Contact HR Rohan:-7796426964 (WhatsApp/Call)

Yes bank Customer Service Day rotational shifts Rotational week off Graduation mandate Excellent comms Pick up & drop from thane station Freshers can apply Salary Upto 25,000 CTC Plus incentives. Required Candidate profile Qualification:- Any Graduate How To Apply..? To schedule your interview Call, Whatsapp /mail HR Pratiksha:-8698488197 Mail id:- pratiksha.shirtode@credicus.co

Renewal process life insurance Good communication. Salary upto 24k ctc Day Shift Rotational week off Need Linguistic candidates Malyalam, Telegu , Tamil Salary 20,000/- In hand Required Candidate profile HSC is mandate Job location- Airoli, Navi Mumbai, Maharashtra- 400708 To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact HR Ashwini:-9923656681

We are hiring this profile for one of our client in Banking Industry. Role & responsibilities: 1.Handling in-bound & Out-bounds Calls. Query Management & Resolution. End- to End Customer query management & resolution. 2. Experience in Debt Collection. Following up with Customers for payment of EMI. Languages : Kannada/ Gujrati / Telugu/ Oriya/ Tamil.( Know to any of this Language) For Collection Process General Shift, Call Center Operation Rotational Shift

Process:- Kotak 811 Inbound Male/Female sales experienced can apply | No fresher Directly on Kotak Bank’s payroll Excellent Communication skills in English Salary: upto 3,50,000 CTC depends on interview Inbound plus cross selling process Required Candidate profile Graduate | Age: 18 years - 32 years 8am-8pm (any 9 hours) Rotational 4 week offs in a month After (6month) confirmation 6 week offs in a month To Apply Call/WhatsApp HR Dhanashri:- 7796426785

Tata capital Inbound (customer service) Experience- fresher/experience Good communication skills Salary: 12k to 16k in hand Rounds of interview : HR, Ops, Client. Required Candidate profile HSC is mandate Job location - Millenium Business Park, Mahape, Navi Mumbai - 400710 HR Contact Details:- HR Mahek Contact No:- 7559401618

Interact with customers over a call with strong skills. Maintain accurate call records & customer interaction logs. Resolve customer queries & issues in a timely & efficient manner. Ability to handle a pressure over a call, Need immediate joiner. Required Candidate profile Kannada fluency is mandatory Basic english communication is required Must be a graduate immediate joiners preferred Contact: HR Suranjana - 9337289772

responsibilities Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by Sodexo Key Responsibilities Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. - Collect all closed work orders to close the calls. - Produce reports based on the data collected, through produced work orders, for Sodexho and the Client - Receive and answer all incoming calls/mails/papers reporting complaints or work requests - Log in the call through the software, which in term generates work orders Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes - Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations - Maintain the confidentiality and security of all data and information relating to the facility - Maintain professional appearance at all times Qualification : - HSC/equivalent or Diploma holder or Graduate - Minimum 2 years experience in any facility management company or in a hospitality industry. - Excellent knowledge of Word and Excel - Excellent customer service skills - Excellent communication skills - Ability to deal with various types of people - Effective time management skills - Ability to work under pressure Immediately Candidate is prepared

We are seeking a professional and well-presented Receptionist to manage our front office and reception desk. The ideal candidate will be the first point of contact for our company, handling calls, visitors, and administrative tasks with a polite and professional attitude. Key Responsibilities Manage front office and reception desk operations. Handle calls, visitors, and appointments professionally. Maintain accurate visitor logs and meeting schedules. Provide administrative and clerical support to the team. Manage incoming and outgoing emails, couriers, and documentation. Required Candidate Profile Good communication and interpersonal skills. Proficiency in MS Office and phone etiquette . A polite, well-presented, and professional attitude . Female candidates are preferred for this role. How to Apply If you are interested, please share your CV at [HIDDEN TEXT] or call 8370014003 . You can also apply through the provided link: https://bit.ly/importantcandidates .

Job Summary The Customer Support Executive at TruKKer will be responsible for ensuring excellent customer service by resolving queries, handling complaints, and supporting clients throughout the logistics lifecycle. This role is crucial in maintaining high service standards and enhancing customer satisfaction in a fast-paced transport environment. Roles & Responsibilities. Act as the first point of contact for customers via phone, email, and chat Handle bookings, delivery status updates, and post-delivery feedback Resolve issues related to shipment delays, truck availability, invoicing, etc. Coordinate with internal teams (Operations, Dispatch, Accounts) to provide real-time updates Maintain accurate records of interactions in the CRM Monitor customer satisfaction and escalate unresolved issues to the relevant departments Follow up on service-related issues to ensure timely closure Support key accounts and ensure SLAs are met Skills & Expertise Graduate in any stream (preferred: logistics, business, or communication) 1to 3 years of experience in customer support, preferably in logistics, transport, or tech platforms Proficiency in English and Hindi (additional regional languages are a plus) Comfortable working in rotational shifts (if applicable

We are looking for an energetic and persuasive Telecaller to connect with prospective students and parents, provide information about our courses, and help with admission conversions. The role requires strong communication, convincing ability, and a customer-friendly attitude Role & responsibilities Make outbound calls to prospective students and parents regarding institute courses. Explain course details, fee structure, and admission process clearly. Handle inbound calls, resolve queries, and provide accurate information. Maintain call records, follow up with interested leads, and ensure timely responses. Achieve daily/weekly call targets and contribute to admission goals. Work closely with the counselling team to convert leads into admissions. Skills & Qualifications Excellent verbal communication skills in Hindi & English (regional language is a plus). Strong, convincing, and interpersonal skills. Basic computer knowledge (MS Excel/CRM software). Ability to handle rejection and remain motivated. Preferred candidate profile Telecalling experience in the education/coaching sector . Prior work in sales, customer service, or call centers.

Process- Tata CFAB IB (customer service) Experience- fresher/experience Good communication skills Salary: 12k to 16k in hand Week off- Rotational off Shift- Day Rotational shift Rounds of interview : HR, Ops, Client. Required Candidate profile Graduation is mandate Job location - Millenium Business Park, Mahape, Navi Mumbai - 400710 More Detail Contact HR Vaibhavi:- 7796426975 Perks and benefits Competitive salary

Greet and welcome visitors, clients, and employees in a professional and friendly manner. Answer and direct incoming phone calls promptly and efficiently. Maintain the reception area, ensuring it is clean, organized, and presentable at all times.

1)Ability to work against the Daily Plan 2)client and Vendor Coordination 3)Feedback Updating and Follow Up 4)Bills Follow-up and Submission 5)Payment Tracking and Follow Up 6)Details Updating in ERP Software 7)Brand Promoting and Follow Up Required Candidate profile Preferred Female Candidates Only

Hiring One assist Customer service executive HSC/ Graduate Good comms Freshers can apply/ Experience Location - Thane kasarwadawali centralized pick up and drop from thane station Shift- Day Rotational Budget between 19 to 21/ Max 25 CTC Required Candidate profile HSC is mandate Job location - Thane, Kasarwadavali More Detail Contact HR Rohan:-7796426964 (WhatsApp/Call)