Guest Valet professional

Fairmont Hotels Resorts

0 - 2 years

2 - 5 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

customer satisfaction standard operating procedures packaging management budgeting preventive maintenance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Primary Responsibilities

To assist the Assistant Manager Laundry to plan, organize, and execute the daily operations of the Laundry Department.
Assign and review the work of the laundry team engaged in receiving, washing, ironing, packaging and delivering.
Ensure that all the Standard Operating Procedures set for the Laundry department are followed.
Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.

Laundry Planning

Assist the Assistant Manager Laundry to plan and ensure to implement preventive maintenance for all the laundry equipment s.
Ensure to assist the Assistant Manager Laundry to plan and budget the revenues and costs for the Laundry department.

People Management

Ensure that all personnel are kept well informed of department s objectives and policies.
Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
Develop and maintain effective relationships with all service providers.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Ensure that the team has been trained for all safety provisions.

Knowledge and Experience

Diploma in Tourism / Graduation
Fresher or Minimum 6 months to 1 year of relevant experience
Excellent reading, writing and oral proficiency in English language
Basic understanding of local languages will be an advantage

Competencies

Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times

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