Guest Services Associate

Company Description

Welcome to Via Lakhela Resort & Spa, your ideal retreat in the heart of Kumbhalgarh! Our resort offers a relaxing atmosphere with luxurious rooms, featuring breathtaking views of Lake Lakhela and Kumbhalgarh Fort. We provide easy access to top attractions including the historic Kumbhalgarh Fort. With a multi-cuisine restaurant and event spaces for various occasions, we offer a personalized experience to make your stay memorable. Whether for a peaceful getaway, family vacation, or destination wedding, we are here to make your stay unforgettable.

Role Description

This is a full-time on-site role for a Guest Services Associate at Via Lakhela Resort & Spa, located in Kumbhalgarh. The Guest Services Associate will be responsible for daily tasks including greeting and assisting guests, handling customer service inquiries, managing reservations, and coordinating with other departments to ensure guest satisfaction. This role requires excellent communication skills and the ability to provide a personalized guest experience.

Qualifications

• Guest Services and Guest Service skills
• Customer Service and Reservations expertise
• Strong Communication skills
• Ability to work in a fast-paced environment
• Prior experience in hospitality or related field is a plus
• High school diploma or equivalent; further education in hospitality management is a plus