Role Overview: As an Operations Manager at Via Lakhela Resort & Spa in Kumbhalgarh, your primary responsibility will be overseeing the daily operations to ensure the efficient functioning of the resort. You will play a crucial role in managing staff, optimizing guest services, maintaining quality standards, overseeing financial performance, and coordinating events. Your active problem-solving skills and collaboration with various departments will be essential in enhancing guest satisfaction and operational efficiency. Key Responsibilities: - Manage staff effectively to ensure smooth operations of the resort - Optimize guest services to provide a memorable experience for all visitors - Maintain high quality standards throughout all aspects of the resort - Oversee the financial performance of the resort and ensure budget adherence - Coordinate events such as weddings, corporate retreats, and special occasions Qualifications Required: - Prior experience in hospitality management, hotel operations, and event management - Strong leadership, team management, and staff training skills - Excellent communication, customer service, and guest relation skills - Financial acumen, budgeting, and reporting skills - Proficient in problem-solving, decision-making, and organizational skills - Bachelor's degree in Hospitality Management, Business Administration, or related field - Experience with property management systems and technology is a plus - Ability to work in a fast-paced environment and adapt to changing needs,
Company Description Welcome to Via Lakhela Resort & Spa, your ideal retreat in the heart of Kumbhalgarh! Our resort offers a relaxing atmosphere with luxurious rooms, featuring breathtaking views of Lake Lakhela and Kumbhalgarh Fort. We provide easy access to top attractions including the historic Kumbhalgarh Fort. With a multi-cuisine restaurant and event spaces for various occasions, we offer a personalized experience to make your stay memorable. Whether for a peaceful getaway, family vacation, or destination wedding, we are here to make your stay unforgettable. Role Description This is a full-time on-site role for a Guest Services Associate at Via Lakhela Resort & Spa, located in Kumbhalgarh. The Guest Services Associate will be responsible for daily tasks including greeting and assisting guests, handling customer service inquiries, managing reservations, and coordinating with other departments to ensure guest satisfaction. This role requires excellent communication skills and the ability to provide a personalized guest experience. Qualifications Guest Services and Guest Service skills Customer Service and Reservations expertise Strong Communication skills Ability to work in a fast-paced environment Prior experience in hospitality or related field is a plus High school diploma or equivalent; further education in hospitality management is a plus