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2 - 8 years

6 - 10 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Operational
  • Ensure the Guest Service operates successfully and are individually profitable in accordance with the standard of the hotel
  • Ensure that all rooms are pre-blocked accordingly to arrival time and housekeeping is informed
  • Work closely with Housekeeping and Engineering Department to ensure that rooms are blocked accordingly for maintenance
  • Ensures strict control of room keys for guests and other departments
  • Conduct frequent and thorough inspections together with the Housekeeping Manager.
  • Maximizes room sales and revenues for the hotel
    Guest Service
  • Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries.
  • Personally and frequently verify that guest s check-in/out is receiving the best possible service in line with Accor s standards.
  • Schedules oneself to be on the front during peak operation hours, checking on standards of services and cleanliness
  • Greet and assist at the check in of guests
  • Ensure a speedy telephone and message service at all times for guests
  • Ensure that he/she maintains an up to date awareness of current promotions, policy changes and memorandums.
  • People Management
  • Recruit, select and develop Guest Service employees to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.
  • Through hands on management, supervise closely all Guest Service employees in the performance of their duties in accordance with policies and procedures and applicable laws
  • Delegate appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained
  • Instill the Training philosophies of the company and work closely with the T&C Manager developing Departmental Trainers, ensuring that all Assistant Managers and Associates take an active role in the training and development

  • Degree in Hospitality/ Hotel management preferred.
  • Overall 5-8 Years of experience in front office and minimum 2 years in similar role.

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