Guest Service Associate

0 - 2 years

0 Lacs

Posted:1 day ago| Platform: Indeed logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Guest Service Associate (GSA)

Location: Pyramid Cafe Lounge & Bar – Hisar and multiple locations (Punjab, Haryana, Himachal, Uttarakhand, etc.)
Department: Food & Beverage Service / Front of House
Reports To: Restaurant Manager / Assistant Manager

Job Summary:

We are hiring energetic and customer-oriented Guest Service Associates (GSA) to be part of our service team at Pyramid Cafe Lounge & Bar. The GSA will be responsible for delivering excellent guest experiences by providing prompt, friendly, and professional service in a lively bar and lounge environment.

Key Responsibilities:

  • Greet guests warmly and assist them with seating arrangements.
  • Present menus, take accurate food and beverage orders, and serve them efficiently.
  • Ensure high standards of guest satisfaction through attentive and courteous service.
  • Maintain table settings, cleanliness, and overall ambiance of the dining area.
  • Coordinate with the kitchen and bar staff to ensure timely order delivery.
  • Handle billing, payments, and cash transactions as per company policy.
  • Address guest queries, feedback, and complaints professionally and promptly.
  • Support in setting up and closing down the restaurant area before and after service.
  • Adhere to grooming, hygiene, and service standards of Pyramid Cafe Lounge & Bar.
  • Upsell menu items and promote special offers or events to maximize sales.

Requirements:

  • Minimum 1–2 years of experience in a restaurant, café, lounge, or hotel setup.
  • Qualification in Hotel Management or relevant hospitality background preferred.
  • Excellent communication and interpersonal skills.
  • Good understanding of food & beverage service standards.
  • Smart, presentable, and customer-focused personality.
  • Ability to work in a fast-paced, team-oriented environment.
  • Flexible to work in shifts, weekends, and public holidays.

What We Offer:

  • Competitive salary with service charge and incentives.
  • Career growth opportunities across multiple Pyramid outlets.
  • Professional training and a vibrant work culture.
  • Staff meals and accommodation (where applicable).

Job Type: Full-time

Pay: ₹9,175.63 - ₹15,000.00 per month

Benefits:

  • Food provided

Work Location: In person

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