Guest Service Ambassador

Reporting to: Employee Services Lead.

The Guest Service Ambassador plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest.

As the first point of contact at Reception they are responsible for welcoming employees with genuine hospitality and thoughtful services. The ambassador maintains smooth operations by providing administrative support and execution of duties to the highest standards.

What your day-to-day will look like:

The Workplace Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and our client to provide superior service delivery while enhancing their individual personal and professional skills. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

• Client/Stakeholder Management
  • Foster a sense of community and create happiness at work for our team, our client, and their guest.
  • Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring, and timely service.
• Visitor Management
  • Foster a sense of community and create happiness at work for our team, our client, and their guest.
  • Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring, and timely service.
• Site Operations Management
  • Create a comfortable, welcoming, and hospitable experience for employees and their guest.
  • Boost agility in the workplace by managing up-to-date visitor information.
  • Handle internal & external calls and correspondence.
  • Manage conference room bookings, scheduling, and setup coordination
  • Managing FD tickets and clousures.
  • Anticipate client needs through observation to create memorable experiences.
  • Adhoc responsibilities assigned by Employee Services Lead/Community Ambassador

Required Skills and Experience:

Experience

• 2 to 3 years experience in Hospitality and/or Tourism sector or related professional area
• Diploma/degree from an accredited institute

Task Skills

• Proficiency with Microsoft Word, Excel and PowerPoint.
• Good command of verbal and written English

Personal Skills

• Ability to meet tight schedules and deliver high quality of work.
• Interpersonal skills with a strong client focus.