Guest Service Ambassador

Guest Service Ambassador

Integrated Facilities Management Corporate Solutions (Country, Region)

What this job involves:

Mastering the front desk

Top-level skills in guest relation is a non-negotiable prerequisite of this role. As the person in charge, youll be responsible in developing the necessary policies and procedures for all reception-related functions.

Likewise, part of your to-do list is to make sure that the latest magazines, newspapers and brochures are on display in the receptionadd in the client directory signage, too! Outdated ones, however, should already be out of sight.

Specific Duties

Site Operations:

l Create a comfortable, welcoming and hospitable experience for employees and their guest.

l Boost agility in the workplace by managing up-to-date visitor information.

l Handle internal & external calls and correspondence.

l Anticipate client needs through observation to create memorable experiences.

l Manage stationery requisition and related inventory management.

l Adhoc responsibilities assigned by Facilities Manager.

Customer Services:

l Foster a sense of community and create happiness at work for our team, our client and their guest.

l Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.

Visitor Management:

l Provide personable and efficient visitor registration services.

l Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).

l Enhance safety and security of our clients facility by management of visitor movement.

l Execute emergency response plan to ensure safety of client and guest when necessary.

Concierge Services:

l Deliver concierge service with local expertise and insider knowledge.

l Manage transportations request from visitors and employees.

Conference Meeting Room Booking:

l Assist & educate client to achieve optimization and efficiency for meeting room bookings.

l Enhance user comfort and services by efficient turnaround of meeting rooms.

l Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace.

Mail Delivery Services:

l Organise receipt and deliveries of all mails and courier services

l Manage mail distribution records and mail logs .

Experience

l 4-years experience in Hospitality and/or Tourism sector or related professional area

l Prior experience to manage meeting room services is an advantage

l Hospitality Degree from an accredited institute

Task Skills

l Proficiency with Microsoft Word, Excel and PowerPoint.

l Good command of verbal and written English

Personal Skills

l Ability to meet tight schedules and deliver high quality of work

l High level of communication and interpersonal skills

Anticipating the needs of our clients and guests

While you keep the front desk activities on track, you will be the go-to person for all concerns in the reception area. Day in and day out, youll promptly tend to telephone queries and requests, all while maintaining professionalism and politeness at all times.

Also part of your scope is to ensure that the front office is neat and organised. On top of handling the booking of the conference rooms, youll also pitch in some help in event-related tasks, such as flower arrangements, for one. This role will also see you participating in emergency evacuation procedures and crisis management when needed.