Guest Relationship Executive

JLL

3 years

0 Lacs

noida uttar pradesh india

Posted:2 days ago| Platform:

Apply

Skills Required

service logging reasoning timing reporting reports report compliance regulations management sourcing engineering communication

Work Mode

On-site

Job Type

Full Time

Job Description

Overall Responsibility

To provide Help Desk services in accordance with company policies, procedures and processes. Achievement of the Key Performance Indicators and Service Level Agreement targets.
Provide Call logging services in accordance with the service guidelines.
Receive and log complaints - Record complete details of the service requests / complaints from employees of (Client). Assign Unique Identity numbers for all service requests / complaints
Work order / Job cards - Generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers
Assign and Despatch - Assign specific service provider based on the nature of request / complain.
Follow- up on completion - Close service requests by regularly following up with respective service assignee and record response times
Customer feedback - Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure
Reporting - Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls and assist Building Engineers in job card analysis
Ensure compliance of regulations / requirements of JLL management
Provide assistance in general administrative activities as required
Contribute to the Monthly Management Report to (Client)
Participate in Emergency Evacuation procedures including crisis management and business continuity.
Manage all Health and Safety issues and actively participate in Health and Safety reviews
Assist with the re-sourcing of other aspects of JLL’s operation as required
Work closely with Administration in relation to the payment of invoices. Work closely with Engineering and Facilities in relation to the completion of work orders/ contractor management and agreed operational procedures

Competencies And Experience

Experience in Help Desk operations and processes are required with strong Administration Skills.
Strong Customer Service focus
Excellent people skills and ability to interact with a wide range of client staff and demands
Knowledge of Occupational Safety requirements
Strong PC literacy and proven ability to manage daily activities using various systems.
Demonstrated experience with continuous improvement initiatives highly desirable
Demonstrated experience with client reporting and the preparation of statistical call analysis
Graduate in any discipline
2 – 3 years’ experience in Help Desk management
Proven ability to function effectively as part of a team
Proven ability to initiate and follow through with improvement initiatives
Good communication Skills.

More Jobs at JLL

Sr. Soft Service Executive

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

Fitout Executive

Surat, Gujarat

Experience: Not specified

Salary: Not disclosed

Executive - Procurement

Gurugram, Haryana

Experience: Not specified

Salary: Not disclosed

Building Operations, Facilities Services

Bengaluru, Karnataka

5 - 5 yrs

Salary: Not disclosed

Facility Executive Soft services

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.