Guest Relations Manager

As the GEM Manager at Six Senses, you will play a crucial role in understanding the brand's vision of facilitating connections between individuals, fostering local sensitivity and global sensibility, delivering crafted experiences, emotional hospitality, responsible practices, as well as fun and quirky experiences, and pioneering wellness initiatives. Your primary responsibilities will revolve around upholding the core values of Sustainability, Wellness, and Out of the Ordinary experiences, ensuring their integration into the strategic planning and development processes. It will be your duty to oversee the implementation and adoption of all directives, practices, and initiatives within the hotel/resort environment. Your role as the GEM Manager will encompass various tasks, including possessing a comprehensive understanding of all hotel facilities and services, managing guest reservations effectively, overseeing guest history and profiles, collaborating with different departments to meet guest needs, and ensuring compliance with legal, financial, and safety requirements. To qualify for this position, you should have a college education combined with at least three years of experience in Front Office/Guest Service roles at luxury hotels, or a similar background. Proficiency in English is essential for effective communication in this role. In conclusion, the GEM Manager position at Six Senses Vana, Dehradun is a critical role that demands a deep commitment to the brand's values and a proactive approach to ensuring exceptional guest experiences. This overview aims to provide insight into the responsibilities associated with this role and is not an exhaustive list of duties and qualifications. Six Senses Vana, Dehradun is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.,