Guest Relations Manager

Key Responsibilities

• Supervision: Directly supervise front office staff, including receptionists and guest service agents, ensuring they perform their duties effectively and courteously.
• Guest Relations: Greet and check in guests, manage reservations, and handle guest complaints to ensure a positive experience.
• Staff Management: Train, schedule, and evaluate front office personnel, ensuring they adhere to company policies and standards.
• Administrative Duties: Prepare monthly reports, manage budgets, and maintain accurate records of guest interactions and transactions.
• Coordination: Liaise with other departments, such as housekeeping and maintenance, to ensure smooth operations and address guest needs promptly.
• Required Skills and Qualifications
• Education: A high school diploma is required; an associate or bachelor's degree in hospitality management is preferred.
• Experience: Previous experience in customer service or hotel management is essential, with at least one year in a supervisory role.
• Interpersonal Skills: Excellent communication and problem-solving skills are crucial for addressing guest inquiries and complaints effectively.
• Organizational Skills: Ability to multitask and manage various administrative duties while maintaining a welcoming environment.
• Technical Proficiency: Familiarity with front office software and reservation systems is beneficial for efficient operations

Job Types: Full-time, Permanent

Pay: ₹12,377.75 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Health insurance
• Leave encashment
• Life insurance
• Paid time off
• Provident Fund

Experience:

• Hotel management: 5 years (Required)
• Guest relations: 5 years (Required)
• Guest services: 5 years (Required)

Work Location: In person