2157 Guest Relations Jobs - Page 31

Role & responsibilities An Assistant Manager is responsible for implementing workflow procedures based on direction from the company's SOP. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace. l Provide assistance to unit Manager in all administrative & operational matters, documentation & reporting l Taking Feedback via feedback form from Customers min. once in a week submitted to Unit Manager. l Expense controlling - Checking of Accounting records, keep track of major expenses(Like Phone Bills, Electricity, Maintenance ) and suggest corrective actions in a way to Control the expenses to Unit Manager l legal licensing work( Cinema License, Food License, Health License, Electrical License & R&B License) l Asst. Manager / HOD in all administrative matters. l Suggest innovative ideas for revenue generation to Unit Manager l Work as per the guidance of the Manager. l Proper training to new joinee and guide him for effective work as per his JD l Maintain relationship with staff and inform manager about any updates l Looking after staff matters and staff related issues. l Manage and communicate shift schedule of staff. l Communicate and make understand of Policies, rules and regulation to staff. l Check and monitor that all staff must punch as per time schedule allocated. l Check and monitor uniform and batch must wear by all staff. l Sanction leave and keep leave records. l Take daily attendance report and monitor late coming and early going. l Follow leave rules framed by HO. l Look after housekeeping and maintain property clean and shining. l Look after all maintenance related issues and make sure, it will complete in time. l Look after security personnel, include safety and security measures. l Each incoming and outgoing material should be noted and monitored, maintain system for that. l Behavior and manners of staff should be checked and keep updated regularly. l Take care of viewers satisfactions and resolve any matters arise from viewers. l Ensure at most satisfaction and comfort of viewers. l Look after waste reduction in food court and canteen. l Send regular report to concern person at HO for revenue generated in each head. l Monitor and keep updated accountancy records. l Handle cash and deposit it to bank. l Scheduling of movie show screen wise. l Look after proper advertisement for movie. l Look after overall functions of Box-office, monitor Govt. compliance. l Co-ordinate with internet banking and maintain updated records. l Entertain Govt. officials in your area with applying understanding, whom to entertain. l Keep records of all FOC tickets and fast food. l As and when called for meeting at HO. Managers have to remain present with all data required and present before management. l Finalize and communicate in written roles and responsibilities of each staff. Send one copy to HR dept. l Without prior permission of HR dept. any recruitment is not permitted. Any relieving will be communicated immediately through mail to HR dept. l Apply your credibility and suggest to management for any better change in space usage, system etc., and suggest innovative ideas for revenue generation. l Job description is in line with the appointment letter. l Sense of owner ship and profitability should always be in the mind. l Always make sure that image of the organization should not be hampered in any case. l Any other task assigned by management Preferred candidate profile - Any Graduate Can apply. - Should have good communication and pleasant personality - Well versed in client service and cinema operations - Prior experience in Cinema industry - Go getter attitude and ready to accept challenges. - Flexible working in shifts.

- Reception, Telephone & Mail Handling - Maintain Office/Administration Records - Maintain Client Service Related Records - Providing Business Center Services - Managing Meeting Room Bookings - Issue of Stationary to Staff - Client & Vendor Handling Required Candidate profile The right candidate must have: - Education: BHM - Good Skills in Excel & Outlook - Good Communication Skills - Smart, Confident Pleasing Personality - Multitasking, ability to learn new things Perks and benefits Based on Experience. Lot of Growth Opportunity

Role Summary: Looking for a smart and presentable Receptionist to handle front desk duties, office coordination, and admin support. Key Responsibilities: Greet visitors and manage incoming calls Arrange employee travel and stay Track office expenses and manage supplies Ensure the reception area is neat and hygienic Assist in document preparation and record-keeping Support event coordination and internal meetings Coordinate with vendors and internal teams Take part in skill development as needed Requirements: 3-5 years of relevant experience Good communication and MS Office skills Well-organized, proactive, and professional

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. .

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Assists with managing and developing relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Assists in closing the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. .

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. .

Role & responsibilities : Marketing and selling banquets facilities. Scheduling reservations Operating the facilities profitably. Planning well so each event runs smoothly. Checking all bills are paid on time. Managing your food and beverage team. Briefing staff and checking the Banquet set-up before the event. Welcome and acknowledge all guests according to company standards. Anticipate and address guests' service needs with genuine appreciation. Communicate clearly and professionally with guests and team members. Achievement of budgeted food sales, beverage sales, and labour costs. Achieve maximum profitability and overall success by controlling costs and quality of service. Participation and input towards F & B Marketing activities. Completion of function delivery sheets in an accurate and timely fashion. Help in the preparation of forecast and actual budget function sheets. Completion of forecast and actual budget function sheets, Function Summary Sheets. Completion of weekly schedules. Schedule staff as necessary to ensure adequate and consistent levels of service. To supervise and coordinate the daily operation of meeting/banquet set-ups and service. Preferred candidate profile : Male /Female - Local Candidate , professionally qualified with Hotel Industry Background. Minimum 2 to 5 years experience from banquet sales.

Roles & Responsibilities 1. Greet patients and visitors warmly and professionally 2. Register new patients and update existing patient records 3. Answer inquiries regarding clinic services, procedures, and policies 4. Address patient concerns or direct them to appropriate personnel 5. Schedule, reschedule, and cancel appointments using clinic software 6. Remind patients of upcoming appointments and follow up on missed ones 7. Coordinate with doctors, nurses, and other staff to ensure smooth scheduling 8. Answer phone calls and emails promptly and courteously 9. Maintain and organize patient files, records, and forms 10. Manage the clinic's front desk area to ensure cleanliness and organization 11. Handle billing, payments, and insurance documentation as required 12. Collaborate with medical staff to streamline patient flow 13. Communicate delays or changes to patients promptly 14. Ensure the confidentiality of patient information 15. Monitor and order office supplies for the reception area 16. Inform management of equipment or supply shortages Location: DLF Phase 4, Gurugram Shift: 10 am to 8 pm, Monday to Saturday Job Type: Full-time

Role & responsibilities Greeting visitors: Welcoming visitors and clients in a friendly and professional manner Directing visitors: Guiding visitors to the correct person or department Answering questions: Responding to customer inquiries in a timely and polite manner Managing appointments: Scheduling and following up with appointments Performing clerical tasks: Organizing meetings, preparing presentations, and collating data Maintaining records: Keeping detailed records of visitor requests and calls received Managing supplies: Taking inventory of supplies and restocking as needed Operating office equipment: Using a fax machine, copy machine, and computer Handling deliveries: Receiving deliveries and signing for them Maintaining the reception area: Keeping the reception area and common areas clean and tidy Maintain an ongoing level of engagement and communication with key customers. Building trusting relationships with clients. Protecting the brand by maintaining a positive image. Develop and implement strategies to retain existing customers and reduce churn. Track and manage leads through the sales pipeline, ensuring timely follow-ups and conversions Ensure timely and effective resolution of customer issues and complaints. Continuously seek ways to improve the customer experience based on feedback and data analysis. Location - Gurugram Sector 18 Working Days - 5.5 Days

Dream Job Cabin Crew for Private Jets (Female Only | Direct Hiring) Apply via WhatsApp Only: 9319037707 Priority will be given to candidates who WhatsApp directly. No calls. No agents. No fees. Location: PAN India Industry: Private Luxury Aviation Salary: 20–25 LPA (CTC + Flying Allowance + VIP Perks) Hiring Type: 100% Direct through Toolify Recruitment – No Third-Party Why This Is Your Dream Opportunity: Fly across India in private jets Serve elite guests: Celebrities, CEOs, Influencers Stay in 5-star hotels and live a glamorous lifestyle No aviation diploma needed – just confidence and class Receive free training in grooming, etiquette & VIP service Build a respected and financially rewarding long-term career You Are Eligible If: You're a female between 18–35 years Fluent in English Minimum 12th Pass (Graduates preferred) Good-looking, photogenic, and professionally groomed Polite, confident, and comfortable in premium environments Open to travel and flexible work hours Freshers welcome – if you have personality and presence What’s Not Needed: No aviation course or diploma No application fees No broker or consultant involved To Apply (WhatsApp Only – 9319037707): Send: Full Name, Age, City 2–3 full-length photos Resume or short intro Only professional, presentable profiles will be shortlisted. Toolify is a trusted recruitment firm with verified direct placements. This is more than a job – it’s the lifestyle you’ve always imagined. Step in with confidence.

Dream Job Cabin Crew for Private Jets Direct Hiring) Apply via WhatsApp Only: 9319037707 Priority will be given to candidates who WhatsApp directly. No calls. No agents. No fees. Location: PAN India Industry: Private Luxury Aviation Salary: 20–25 LPA (CTC + Flying Allowance + VIP Perks) Hiring Type: 100% Direct through Toolify Recruitment – No Third-Party Why This Is Your Dream Opportunity: Fly across India in private jets Serve elite guests: Celebrities, CEOs, Influencers Stay in 5-star hotels and live a glamorous lifestyle No aviation diploma needed – just confidence and class Receive free training in grooming, etiquette & VIP service Build a respected and financially rewarding long-term career You Are Eligible If: You're a female between 18–35 years Fluent in English Minimum 12th Pass (Graduates preferred) Good-looking, photogenic, and professionally groomed Polite, confident, and comfortable in premium environments Open to travel and flexible work hours Freshers welcome – if you have personality and presence What’s Not Needed: No aviation course or diploma No application fees No broker or consultant involved To Apply (WhatsApp Only – 9319037707): Send: Full Name, Age, City 2–3 full-length photos Resume or short intro Only professional, presentable profiles will be shortlisted. Toolify is a trusted recruitment firm with verified direct placements. This is more than a job – it’s the lifestyle you’ve always imagined. Step in with confidence.

We are Conducting Interviews for the following position in a five Star Hotels for Delhi - Gurgaon and Noida GRE (Guest Relation Executive) Reservation Steward Receptionist Minimum Education : 12th pass / Graduate Gender - Male and female Salary & Benefits: Salary: 15000 - 22000 Meals & Uniform Provided Incentives & Career growth opportunities Age 18-25 yrs Only - If you are above this age criteria, kindly don't apply For Telephonic Round Call on +91- 924023 4023 (100 Hot Lines) You Can Directly Visit at Below Mentioned address with your Resume and Pictures Timing - 10:00 AM- 5:00 PM CITA Head Office- Corporate Tower- 2nd Floor, Dwarka Mor Metro Station, Opposite Metro Pillar No 766, New Delhi - 110059,Land Mark Above Yes Bank Nearest Metro Station Dwarka Mor Metro Station Branch office - 2nd floor, SCF 36, 12, above dominos Pizza, Huda Sector 11, Panipat, Haryana - 132103

As a Guest Relations Executive, you will be the first point of contact for our clients and visitors, delivering a warm, professional, and engaging experience. Your role is pivotal in enhancing customer satisfaction, assisting clients through their site visits, and maintaining a high standard of service at every interaction. Role & responsibilities Greet and welcome clients, guests, and visitors with courtesy and professionalism. Coordinate and conduct client site visits with proper briefing and hospitality. Maintain an organized front desk and ensure visitor records are accurately managed. Liaise with the sales and CRM teams to ensure smooth client handling and follow-ups. Handle client inquiries in person, over the phone, or via email with clarity and empathy. Assist in preparing marketing materials and hospitality arrangements for walk-ins and events. Maintain the appearance and ambiance of the reception and lounge areas. Preferred candidate profile Excellent communication and interpersonal skills (English, Hindi, Marathi preferred). To Apply Share your resumes on: recruitment@svbpl.in

Captain for a Flagship Opening, Chance to work with a celebrity chef Perks and benefits Service Charges + Tips

Looking for Associates & Senior Associates/Junior Associate ( Freshers also most Welcome ) Interviews scheduled on- '2025,8th July and 9th July , Tuesday and Wednesday , 11.00 AM - 5.00 PM Venue -Theobroma Outlet-B8, Ground Floor, Ardee Mall, Ardee City, Wazirabad, Sector 52, Gurugram, Haryana 122003 Work Location -Gurgaon Role & responsibilities To conduct the briefs of the team members at the commencement of the shift To supervise and guide the team members in performing their work To actively support the team members during busy hours To plan and prepare the action plan for handling busy operation time. To check with kitchen team regarding the shortage and/or unavailable menu items and to inform the same to team members accordingly To check the table set up, cleanliness, AC temperature at the commencement of shift. To keep the service stations well equipped with adequate number of cutlery, crockery, water jugs, napkins etc To promote and up sell the special menus and services To check the uniforms, grooming standards of the team members of the restaurant To check the restaurant set up at the commencement of the shift To check the restaurants cleanliness and hygiene

Responsibilities: * Greet guests, handle requests & manage front desk operations * Maintain office supplies inventory & order replacements as needed * Schedule appointments & coordinate meetings

Its an opening for a leading Corporate House located at Gurugram. 5 Days working, Office timings- 9 A.M- 6 P.M ** CANDIDATES FROM AIRLINE (CREW MEMBERS) OR HOTELS WOULD BE PREFERRED The front office Executive at the corporate office plays a crucial role in providing exceptional customer service and creating a positive first impression for all visitors and guests. The receptionist will be responsible for managing front desk operations, including greeting visitors, answering phone calls, and performing administrative tasks. This position requires excellent communication skills, a professional demeanor, and the ability to multitask effectively. Responsibilities: Timely Front Office Management. Being Face of the organization, as receptionist has to meet and greet the visitors, answer the query, if any, & organize meetings between the hosts and the guests. To oversee the upkeep of Reception Area. Coordination and allocation of meeting rooms for Apollo House occupants To work in the communication room while reception is managed by second receptionist. Organization of Senior Executive meetings, board meetings and other important events . Requirements: Relevant qualification. Previous experience in a customer service role with Airline or Hotel is preferred. Excellent verbal and written communication skills. Professional and friendly demeanor with a strong customer service orientation. Strong organizational and multitasking abilities. Proficient in using office equipment (e.g., telephone systems, fax machines, printers). Familiarity with basic computer applications (e.g., Microsoft Office Suite). Ability to maintain confidentiality and handle sensitive information.

Job description Roles and Responsibilities: Greet patients and visitors courteously and professionally. Handle patient registration, check-in, and check-out processes Respond to phone calls, emails, and inquiries promptly and appropriately Coordinate with doctors, nurses, and departments to ensure timely services Handle patient feedback, queries, and complaints with empathy and tact Follow hospital protocols and maintain patient confidentiality at all times Qualifications : Graduate in any discipline. Minimum 1 or 2 years of experience in a front desk or receptionist role. Proficiency in MS Office. Excellent communication (English and local language) Pleasant personality and customer-service-oriented approach Interested candidate may share the CV at hr.dept@vasaneye.com or whatsapp the CV at 8610205221.

Paras Hospital is hiring Role: Guest relation executive. Note: Mater in Healthcare Management is mandatory. Job Summary: The Guest Relations Executive (GRE) serves as the bridge between the hospital and patients, ensuring a superior patient experience. The role involves managing patient interactions, addressing concerns, guiding them through hospital processes, and coordinating with internal departments. A candidate with a Masters in Hospital Administration (MHA) brings added value in understanding hospital operations, service quality, and patient-centric care. Key Responsibilities: Welcome and assist patients and attendants with empathy and professionalism. Provide information regarding hospital services, consultants, timings, and procedures. Facilitate smooth admission and discharge processes. Address patient queries, feedback, and minor grievances; escalate when necessary. Support VIP/VVIP patients with end-to-end coordination and special requirements. Coordinate with doctors, nursing, billing, diagnostic, and other support teams to ensure seamless service. Conduct patient rounds to ensure comfort and satisfaction during the stay. Educate patients and families about service processes, billing, insurance, etc. Maintain records of feedback, complaints, and service recovery actions. Assist in initiatives to improve patient experience and satisfaction scores (e.g., NABH, JCI standards). Support quality and patient satisfaction surveys and reports. Qualifications: Master’s in Hospital Administration (MHA) or MBA in Healthcare Management. 1–4 years of experience in patient care or guest relations in a hospital setting. Knowledge of hospital workflows, patient rights, and quality standards (NABH, JCI). Skills & Competencies: Excellent verbal and written communication skills. Empathetic, courteous, and professional demeanor. Strong interpersonal and coordination skills. Good understanding of hospital processes and patient needs. Proficient in MS Office and hospital information systems (HIS/EMR). Ability to multitask and remain calm under pressure. Fluent in English and regional/local language(s). Regards Shobhit Nayal Whatsapp 9810802312 Calling 8800715941

Role & responsibilities 1.Meet & Greet clients and always provide a warm and friendly environment clients feel comfortable by anticipating client needs. 2.Handle all handling various front desk tasks and inquiries efficiently. 3.Manage and monitor all administrative responsibilities such as plants & flowers setups, ambience, pantry-related, safety-related and all other housekeeping tasks 4.Manage and guide all external vendors, agencies, and consultants to execute all above-mentioned tasks and address any disruptions promptly 5.Responsible for records of all incoming & outgoing documents, parcels, materials, and couriers at the Manage housekeeping, pantry, driver, security, office boy and runner boy staff on roll as well as off roll personnel records, attendance and leaves, ensuring accurate records are maintained on excel as well as hard files Skills Good Communication, Friendly nature, have good knowledge in computer.

Paras Hospital Gurgaon is hiring: Role: Front office Executive. Job Summary: The Front Office Executive is the first point of contact for patients and visitors at the hospital. The role involves patient registration, appointment scheduling, front desk operations, and basic OPD billing. The position plays a key role in ensuring a smooth and professional patient experience. Key Responsibilities: Greet and assist patients and visitors courteously at the reception. Handle patient registration, appointments, and walk-ins efficiently. Coordinate with doctors and departments to manage daily OPD schedules. Generate and process OPD bills using the Hospital Information System (HIS). Collect consultation charges and issue proper receipts. Handle payments through cash, card, UPI, or insurance panels as applicable. Guide patients regarding their next steps consultation, diagnostics, pharmacy, etc. Maintain accurate and up-to-date patient records and documents. Attend to patient inquiries in person and over the phone professionally. Support the admission process and communicate room availability if needed. Coordinate with the billing, nursing, and medical teams for seamless service delivery. Ensure the front desk area is clean, organized, and functioning smoothly. Qualifications: Graduate in any discipline (preferred: BBA, BHM, or healthcare-related field). 1–3 years of experience in hospital front office operations including basic billing. Familiarity with Hospital Information Systems (HIS) and OPD billing workflows. Basic understanding of insurance and TPA processes is a plus. Skills & Competencies: Strong communication and interpersonal skills. Customer-service focused with a polite and calm demeanor. Good computer skills, especially MS Office and billing software. Attention to detail and ability to handle cash and billing transactions. Ability to multitask in a fast-paced healthcare environment. Fluent in English and local language(s). Regards Shobhit Nayal Calling 8800715941 WhatsApp 9810802312

Vatika group is hiring for its Business centre Location :- Chennai Experience Required :- 2-4 Years Job Description for Front office executive:- Management of the front desk. In charge of all front desk operations. Maintaining and upkeep of the reception. Coordination of ID and other visitors cards. Responsible for payments of bills. In charge of utilities and maintenance of furniture. In charge of faxing documents to various locations on a timely manner. Receiving the customers, clients, visitors in a polite and pleasant way with a good smile & Greetings and assist them. Answering the phone calls made, and redirecting them to the concerned people effectively & politely. Receiving postal, courier packages addressed to the employees of the organization and sending them to the addressed person correctly. Coordinating the communication between employees of different departments. Mailing letters and other documents, messages to the necessary people. Recording complaints, problems, queries and providing suitable answers and assistance for the same. Arranging travel and accommodation arrangements for the employees and clients. Maintaining the records of entry and exit details. Managing the clients who visit and arranging the comforts for them. Coordinating the appointments and consultation time of the clients with the management and other employees of the organization. Providing excellent customer service with good satisfaction. Maintain registers for Courier records, Movement register for Employees, Attendance Register.

JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Leading Food and Beverage Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Develops specific goals and plans to prioritize, organize, and accomplish your work. Ensures and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. Ensures compliance with all applicable laws and regulations. Ensures compliance with food handling and sanitation standards. Ensures staff understands local, state and Federal liquor laws. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishes guidelines so employees understand expectations and parameters. Monitors alcohol beverage service in compliance with local laws. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. Handles guest problems and complaints. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. Ensures corrective action is taken to continuously improve service results. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Ensures employees are treated fairly and equitably. Strives to improve employee retention. Ensures employees receive on-going training to understand guest expectations. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance. Ensures recognition is taking place across areas of responsibility. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Assistant Restaurant Manager. Oversees the financial aspects of the department including purchasing and payment of invoices. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team Handles employee questions and concerns. Monitors employees to ensure performance expectations are met. Provides feedback to employees based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations Ensures all employees have proper supplies, equipment and uniforms. Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. Ensures compliance with all restaurant policies, standards and procedures. Monitors alcohol beverage service in compliance with local laws. Manages to achieve or exceed budgeted goals. Performs all duties of restaurant employees and related departments as necessary. Opens and closes restaurant shifts. Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages employees to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance from supervisor as necessary. Strives to improve service performance. Sets a positive example for guest relations. Assists in the review of comment cards and guest satisfaction results with employees. Meets and greets guests. Conducting Human Resource Activities Supervises on-going training initiatives. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Restaurant Manager. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team Handles employee questions and concerns. Monitors employees to ensure performance expectations are met. Provides feedback to employees based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations Ensures all employees have proper supplies, equipment and uniforms. Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. Ensures compliance with all restaurant policies, standards and procedures. Monitors alcohol beverage service in compliance with local laws. Manages to achieve or exceed budgeted goals. Performs all duties of restaurant employees and related departments as necessary. Opens and closes restaurant shifts. Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages employees to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance from supervisor as necessary. Strives to improve service performance. Sets a positive example for guest relations. Assists in the review of comment cards and guest satisfaction results with employees. Meets and greets guests. Conducting Human Resource Activities Supervises on-going training initiatives. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Restaurant Manager. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.