2157 Guest Relations Jobs - Page 32

JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees absence. Ensures employee recognition is taking place on all shifts. Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Strives to improve service performance. Collaborates with the Front Office Manager on ways to continually improve departmental service. Communicates a clear and consistent message regarding the Front Office goals to produce desired results. Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Sets a positive example for guest relations. Displays outstanding hospitality skills. Empowers employees to provide excellent customer service. Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Provides feedback to employees based on observation of service behaviors. Handles guest problems and complaints effectively. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Ensures compliance with all Front Office policies, standards and procedures. Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Functions in place of the Front Office Manager in his/her absence. Communicates critical information from pre- and post-convention meetings to the Front Office staff. Participates in department meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc Develops relationships within community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Closes the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc Develops relationships within community to strengthen and expand customer base for sales opportunities. Assists with managing and developing relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Assists in closing the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc Develops relationships within community to strengthen and expand customer base for sales opportunities. Assists with managing and developing relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Assists in closing the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Front Desk / Center Manager Job Description Designation: Front Desk Executive Department: Operations Experience : Min. 2 years in Hospitality Sector, preferable with a 5 Star Hotel / Restaurant Job Role : 1. The person would be single point of contact for all the clients and their relative problems and queries, Therefore he/she will be: 2. Defining and implementing front desk objectives and procedures. 3. Tending to guests' complaints and questions and providing exceptional customer service. 4. Ensuring that the front desk and reception area is kept clean and organised. 5. Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. 6. Performing administrative duties such as filing and updating records, among others, as needed. 7. Handle the walk-in as well as telephonic enquiries and queries, and maintain a record of the visitors. 8. Supervise and administer the Supervisor, and keep a check on the housekeeping staff and office boys. 9. Handling the clients visiting the space and maintaining the visitor's list. Send your resume at rishika.tiwari@altfspaces.com

Job Title: Front Office Assistant Location: Bangalore Rural - Hoskote, Kolar Industry: Manufacturing Experience: 1 to 5 Years Languages Required: English, Kannada, and Hindi We are looking for a polite, presentable, and organized Front Office Assistant to manage the front desk and provide administrative support. The ideal candidate should be fluent in English, Hindi, and Kannada and be capable of interacting professionally with visitors, clients, and internal teams. Requirements Graduate in any stream Effective communication skills in English, Hindi, and Kannada Basic computer knowledge (MS Word, Excel, Email handling) Pleasant personality and good interpersonal skills Prior experience in front desk/reception/admin is a plus

1.Greeting to the Visitors also receiving the calls & transferring to departments 2.Maintaining the data in excel sheet & should be well groomed Interested can contact on 8422827225 or share CV on shweta.rajput@tradebulls.in Required Candidate profile 1.Females can only apply 2.Good in communication and also presentable

FOE with Administration Responsibilities Core Reception Duties Welcome visitors and direct them to appropriate staff/departments. Answer and route incoming calls professionally. Keen focused to maintain reception area appearance and supplies Check and prepare regular reports for Recreation Room, MindStrong Room, Nursing Room, Doctor Room & Fitness (Gymnasium) Maintain organized filing systems for documents. Follow company procedure, policies and approval workflows. Good communication skills, Vendor Management, Client Management This position combines traditional front desk responsibilities with administrative duties to support efficient operations to the organization. Qualifications: Graduation, hospitality background candidate is preferable. Reception or front-desk experience. Strong organizational and multitasking abilities Proficiency in MS Office

Responsibilities: Ensure exceptional guest experiences through hospitality expertise Coordinate hotel events & services with sales team Manage luxury lifestyle programs for clients and guest. Personalized Concierge Services Annual bonus Health insurance Provident fund Food allowance

What this job involves: POSITION GOALS To provide receptionist and front office duties in accordance with company policies, procedures and processes. Achievement of the Key Performance Indicators and Service Level Agreement targets. DUTIES AND RESPONSIBILITIES Responsible for handling of incoming and outgoing calls including distribution. Making sure to demonstrate professional and polite responses in telephone responses. Ensure personal preventability and dress in the assigned uniform Receive, inform, guide visitors including co-ordination with employees Responsible for maintaining the telephone registers including call tracking Preparation of database of Client contacts and updating Responsible for maintenance and upkeep of front office Ensure receipt of magazines and newspapers for the building and ensure display of the latest version in the reception as well as removal of the outdate magazines Responsibility for receiving Business Cards requests and ensuring the closure by maintaining the tracker. Ensure compliance of regulations / requirements of JLL management. Provide assistance in general administrative activities Provide assistance to the Service desk as required Contribute to the Monthly Management Report to (Client) Participate in Emergency Evacuation procedures including crisis management and business continuity. Develop the necessary policies and procedures required for all functions within the scope of Reception Responsible for ensuring availability of magazines/ brochures and (Client) directory signage Co-ordinate for flower arrangements Co-ordinate with Facility team for event management Sound like you To apply, you need to be: EMPLOYEE SPECIFICATIONS KEY COMPETENCIES Experience in Front Desk and Back Office processes is required with strong Administration Skills. Strong Customer Service focus Excellent people skills and ability to interact with a wide range of client staff and demands Knowledge of Occupational Safety requirements Strong PC literacy and proven ability to manage daily activities using various systems. Demonstrated experience with continuous improvement initiatives highly desirable Demonstrated experience with client reporting and preparation of reports required. KEY PERFORMANCE MEASURES See individual Performance Measurement Agreements. Compliance with the Service Level Agreement established between Jones Lang LaSalle and (Client)

What this job involves: Serving on the front lines of customer service Are you a people person who can make daily interactions such a breeze In this role, youll be in charge of one of the busiest places in the officethe front desk. Constantly on the go, youll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression. Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behaviour. You will spend each day looking at how you can maintain and improve the front office. Part of your checklist is to get your hands on the latest magazines and newspapers to be displayed in the reception. Being at the heart of the business Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers, call tracking and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations. Other responsibilities you will take care of include contributing to the monthly management report for the client and participating in emergency evacuation procedures. On top of these, youll be expected to develop policies and procedures needed for all functions in the reception. As needed, youll also take part in managing conference rooms, events, flower arrangement coordination, and others. Sound like you To apply you need to be: A highly skilled professional You should be a graduate in any discipline and have one to five years experience in front desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If youre familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job. A client service champ A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staffregardless of their leveland their demands An outstanding multitasking talent also provides a perfect complement to your skill set.

Lead overall hotel operations ensuring high standards in guest service, housekeeping, F&B, and profitability. Drive business growth, maintain brand standards, and manage staff performance. Oversee budgets, compliance & daily operational efficiency. Required Candidate profile Minimum 10 years’ experience in hospitality; leadership in F&B preferred.

List Management a. Maintain a list of pending tasks and open conversations b. Track closure time and customer satisfaction c. Appropriately mark conversation status d. Track vendor lists and update data on performance of each vendor 2. Ownership of customer query and task a. Ensure quick response and timely completion of task as assigned b. Consistent and timely follow up with users to ensure successful fulfilment c. Have a friendly and helpful demeanour towards customers d. Maintain and update customer profile e. Offer delight opportunities where appropriate 3. Task completion a. Provide estimate for TAT immediately upon receipt of task b. Provide answers/solutions from pre determined catalogue c. Refer to customer profile and order history for each task and customise d. Ensure lowest possible TAT 4. Vendor Management a. Provide vendor team consistent feedback on quality of vendors b. Escalate any vendor related issues to vendor team immediately Ways of working: As CREW is a 24x7 service, our team works in shifts as per a pre-planned roster Captains would be working 5 days a week in rotational shifts - which means that they should be open to working on Saturdays and/or Sundays sometimes based on the roster Work from office is mandatory for any working day (including weekends) There are 3 shifts: 2 mains shifts - Morning, evening; and one small team - late night Background for hiring: 1. College graduates (MBA, BBA, B.Tech, B.Com, etc.) 2. Ability to follow SOP and process, with frie ndly and helpful approach towards customers 3. Excellent communication skills, attention to detail and friendly persona 4. Strong organizational skills, attention to detail and ability to work within tight TATs 5. Good to have a. 2+ years experience in concierge service (OR) related hospitality industries like hotel reception/concierge (OR) customer service as call center agent, for premium / luxury segments (OR) EA/PA role for C-Suite b. Familiarity with vendor management KRAs 1. High responsiveness Crew Captain (L5) 2. Efficiency in taking and closing out requests 3. Strong adherence to SOPs 4. High customer satisfaction KPIs: 1. First Response Time 2. Average Handle Time 3. Task Completion Rate 4. Compliance % with SOPs by request 5. Customer Satisfaction Score at request level

POSITION: HOSTESS LOCATION: Ambattur Responsibilities: 1. Greeting guests: Welcoming and acknowledging arrivals. 2. Managing reservations: Coordinating bookings, cancellations, and changes. 3. Providing information: Answering questions, offering recommendations, and sharing details. 4. Ensuring customer satisfaction: Resolving issues, addressing concerns, and providing excellent service. FOR MORE INFORMATION CONTACT: 9150031210 Regards, Harinee M

Min 1 year relevant experience Day shift Location - Gurgaon 6 days working Salary upto 28k Call Fatima - 9990683423

Role & responsibilities * Monitoring and supervision of daily front office activities including patient registration, enquiry handling, appointment scheduling, billing co-ordination, International patient care, overseeing the functions of telephone exchange department, administration of outpatient department. * Lead, train and monitor front office executives, receptionists and help desk personnel to ensure outstanding patient service and professional conduct. l Ensure polite, timely and effective communication with patients and their family members. Resolve patient concerns appropriately. * Enable smooth admission and discharge process with proper documentation, billing co-oridination in minimal waiting time. * Implement effective queue and token management systems to reduce patient waiting time. * Co-ordinate efficiently with doctors, nursing, billing, housekeeping, security and other departments for seamless patient service * Preparation of periodic reports on front office operations. * To resolve patient/visitor complaints immediately to improve patient experience and retention. * Adherence to hospital policies, NABH standards and regulatory guidelines related to patient services and front office operations. Preferred candidate profile * 15 - 20 years of experience in front office operations, preferably in Hospital/Healthcare Industry * Strong leadership and Effective communication * Excellent interpersonal and problem solving abilities * Conversant to computer applications Knowledge of Front-office / hospital protocols

Leading daily operations, drive service excellence, and coordinate cross-functional teams, SOP implementation, team leadership, vendor & resource management, performance analysis along with guest satisfaction, compliance, and operational efficiency. Required Candidate profile Candidates with a strong background in Food & Beverage operations will be preferred

- Greet clients, visitors, and vendors, providing exceptional customer service - Manage front desk operations, including answering phones, emails, and directing inquiries - Coordinate meetings, appointments, and events Required Candidate profile Front Office Executive Mandatory Female Good Communication Skill & Presentable Kindly reach us Contact : 7305057838.(Whatsapp)

Responsibilities: * Manage front desk operations * Greet guests with warmth & efficiency * Maintain guest records & requests * Handle incoming calls & messages * Coordinate housekeeping services Employee state insurance Provident fund

Leading daily operations, drive service excellence, and coordinate cross-functional teams, SOP implementation, team leadership, vendor & resource management, performance analysis along with guest satisfaction, compliance, and operational efficiency. Required Candidate profile Preferably a resident of Chandigarh, Zirakpur, Mohali, or Ambala with own accommodation. Candidates with a strong background in Food & Beverage operations will be preferred

Ensuring a safe & enjoyable environment for children, supervising play, maintaining cleanliness, enforcing safety rules, assisting with play equipment, providing basic first aid & engaging with children through activities, reporting faulty equipment.

Aster Medcity is looking for Associate.Guest Relations.Aster MIMS Kannur to join our dynamic team and embark on a rewarding career journey Welcome guests and ensure a smooth check-in experience Address guest inquiries and resolve service issues Coordinate with departments to ensure guest satisfaction Maintain accurate records and follow guest feedback

Role & responsibilities :- A hostess in a hotel primarily focuses on guest reception, seating, and reservations, ensuring a smooth and welcoming arrival experience . They greet guests, manage seating arrangements, and handle reservations to optimize table turnover and guest flow. Additionally, hostesses often act as a communication hub, relaying information between guests, servers, and management. Here's a more detailed breakdown of the hostess's responsibilities: Guest Reception and Seating: Greeting and welcoming guests: This includes a warm and friendly greeting upon arrival, creating a positive first impression. Managing reservations and waitlists: Hostesses are responsible for taking reservations, managing seating charts, and organizing waiting lists to ensure efficient seating. Escorting guests to their tables: Guiding guests to their designated tables or waiting areas, providing menus, and potentially introducing the server. Providing menus and information: Offering menus, explaining daily specials, and providing information about the hotel or dining establishment. Communication and Coordination: Acting as a communication hub: Relaying guest preferences, special requests, and feedback to the appropriate staff (servers, kitchen, management). Maintaining a clean and organized workspace: Ensuring the hostess station and dining area are tidy, well-stocked, and presentable. Assisting with special requests and events: Helping guests with special needs, coordinating with staff for events, and ensuring seamless service. Addressing guest complaints or issues: Resolving minor complaints and escalating more complex issues to management. Additional Responsibilities: Maintaining cleanliness and organization: Ensuring the dining area is clean, tables are set, and necessary supplies are available. Upselling and promoting: In some establishments, hostesses may also promote hotel services, special offers, or menu items. Assisting other staff as needed: Providing support to servers, bartenders, or other staff members during busy periods. In essence, the hostess acts as the first point of contact for guests, setting the tone for their dining experience and contributing to the overall efficiency and smooth operation of the hotel or restaurant. Urgent Job Opening for a 5 Star Hotel Job Location -Mumbai Position - Hostess Salary -20 K CTC Interested can share CV on 7303646404 If your Friend or juniors are interested for this profile then kindly share their number/Resume to me Regards HR Aachika Contact-9810287404

Role & responsibilities To explain the consent details to patients relatives and take signature from patients relatives on all types of consent e.g. admission, procedure consent, financial consent. To address to patients/ relatives complaints and solve them accordingly. To do daily updation of billing entries. To communicate with other department as per the need. Minimum Graduate requirement. Rotational shift duty. Check and confirm major procedures before providing daily bill amount. Freshers okay

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Ensures knowledge and understanding of OSHA regulations are up to date. Oversees all lost and found procedures. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guest room maintenance needs. Understands and complies with loss prevention policies and procedures. Ensures all employees have proper supplies, equipment and uniforms. Assists in supervising an effective inspection program for all guestrooms and public space. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Ensuring Exceptional Customer Service Handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Sets a positive example for guest relations. .