Guest Relations Executive

Duties and Responsibilities:

• Manage Online Travel Agencies for the properties; you would be managing (AirBnB, Booking.com etc.), create listings for each property; manage the booking enquiries, guest feedback/review
• Reply to guests queries through email, AirBnB, WhatsApp
• Coordinate with guests before their arrival and then with other departments internally to ensure everything is ready before the guests' arrival (housekeeping, maintenance, etc.)
• Meet the guests during check-in, show them the property, collect security deposit and then meet them at the check-out and return the security deposit if there are no damages
• Be in touch with the guests during their stay to ensure high levels of guest satisfaction
• Point of contact for apartment owners: explain rental service operations to them, get them onboard & maintain rapport with them over time
• Coordinate with apartment owners to procure missing furniture and other items for their apartment
• Curate information on things to do around the area and ensure that the document is updated in a timely manner
• Ensure maximum occupancy of your property by keeping the listings on portals up to date, updating prices, etc.

Requirement:

• Perfect English (written and spoken)
• Strong communication: interactions with high profile clients and home owners of luxury properties
• Incredible sense of customer service
• Ability to work in a team the job will require a high level of interaction with staff on the ground (estate managers, maintenance team, housekeeping team, photographers, etc.)
• Well-developed project management skills: can work independently and set timelines to achieve your own goals
• Comfortable with numbers, ability to quickly calculate the value delivered by various rental price points and tax implications
• Entrepreneurial drive and demonstrated ability to achieve goals in an innovative and fast-paced environment
• Strong execution focus with a drive to achieve measurable results and impact
• Determination: once you start a project, you will do everything to achieve it
• Deadline oriented (you feel satisfied when you have achieved your responsibilities on time) High level of self-motivation and drive Experience & Education
• Experience in customer service or hospitality

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person