Guest Relation Executive

Job Description

Job Title: GRE Location - North Goa ( candidate residing in Goa can apply) Responsibilities - ● Manage Online Travel Agencies for the properties; you would be managing (AirBnB, Booking.com etc.), create listings for each property; manage the booking enquiries, guest feedback/review ● Reply to guests queries through email, AirBnB, WhatsApp ● Coordinate with guests before their arrival and then with other departments internally to ensure everything is ready before the guests' arrival (housekeeping, maintenance, etc.) ● Meet the guests during check-in, show them the property, collect security deposit and then meet them at the check-out and return the security deposit if there are no damages ● Be in touch with the guests during their stay to ensure high levels of guest satisfaction ● Point of contact for apartment owners: explain rental service operations to them, get them on-board & maintain rapport with them over time ● Coordinate with apartment owners to procure missing furniture and other items for their apartment ● Curate information on things to do around the area and ensure that the document is updated in a timely manner ● Ensure maximum occupancy of your property by keeping the listings on portals up to date, updating prices, etc. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Rotational shift Supplemental Pay: Performance bonus Application Question(s): Are you presently residing in North Goa? Work Location: In person