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Seven Consultancy
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Guest Relation Executive

Guest Relation Executive

Seven Consultancy

2 - 3 years

3 - 7 Lacs

mumbai maharashtra india

Posted:10 hours ago| Platform: Foundit logo

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Skills Required

customer service member relations policy awareness service orientation guest handling

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities:

Member Welcome & Guidance

Meet and greet members upon arrival at the club in a warm, courteous, and professional manner. Guide members as per their requirements to ensure a smooth and pleasant experience.

Information & Assistance

Provide members with complete and accurate information using self-knowledge or by consulting the appropriate internal departments or resources when required.

Policy & Rules Management

Act as a custodian of club policies and rules related to members. Ensure members are informed about guidelines and that policies are followed appropriately.

Member Communication Ownership

Take complete ownership of all member communications, queries, and requests, ensuring timely resolution until the required service or information is provided.

Service Excellence

Maintain high standards of customer service and proactively support members to enhance satisfaction and long-term engagement with the club.

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