Guest Relations Executive

Position:

Overview:

Guest Relations Executive

Key Responsibilities

Operations & Guest Experience

• Manage day-to-day operations efficiently to ensure seamless guest experiences.
• Address guest concerns effectively, both

  pre-booking and post-booking

  , ensuring timely resolution and satisfaction.
• Oversee

  inventory management

  for all properties, ensuring furnishings, amenities, and supplies are well-stocked.
• Maintain

  property upkeep

  standards, ensuring cleanliness, functionality, and overall aesthetic appeal.
• Implement and monitor

  upkeep schedules

  and regular property inspections.
• Supervise and coordinate

  housekeeping staff

  , ensuring quality and efficiency.
• Ensure consistent

  quality control

  across guest rooms and common areas.
• Coordinate

  repairs and maintenance

  as needed to ensure operational continuity.

Business Development & Revenue Initiatives

• Drive

  lead generation

  for new properties/apartments.
• Assist in

  property acquisitions

  by scouting nearby locations and generating local leads.
• Support

  revenue-enhancing activities

  , such as sending promotional emailers, building partnerships (e.g., hospitals, corporates), and developing new guest engagement initiatives.
• Collaborate with the team to identify new business opportunities and process improvements.

Vendor & Staff Coordination

• Manage and coordinate with

  suppliers and vendors

  to ensure timely procurement and cost efficiency.
• Assist in

  staff training

  , including hospitality practices such as meal or breakfast preparation support when needed.

Qualifications & Skills

• Bachelor’s degree in Hospitality, Business Administration, or related field.
• 1–4 years of experience in hospitality operations, guest relations, or property management.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office and basic property management systems.
• A proactive, service-oriented, and ownership-driven attitude.