Company Profile goSTOPS is India’s fastest-growing backpacker hostel brand, co-founded by Pallavi Agarwal and Pankaj Parwanda in 2014. The company today has a geographical footprint at some of the major tourist spots in the country such as Agra, Alleppey, Amritsar, Bir, New Delhi, Fort Kochi, Goa, Jaipur, Leh, Manali, McLeod Ganj, Mumbai, Munnar, Mussoorie, Naggar, Palampur, Rishikesh, Udaipur, and Varanasi. goSTOPS has hosted more than 500,000 travellers across its 32 locations pan India and is expanding its footprints and targeting to be present in 50 locations by March 2022 and in 150 locations by March 2023. The audience is typically between 18 and 30 years old and comprises a cross-section of solo travellers, group travellers, backpackers, digital nomads, and individuals seeking interesting stay or work from hostel options. It is a full-stack operator brand that leases and transforms budget hotels and operates them as backpacker hostels. goSTOPS aim is to focus on the cultural revolution catering to the Gen-Z and create an accommodation brand they can call their own. Link: https://gostops.com Greet and welcome guests. Perform check-ins and check-outs. Answer the phone, take messages, and redirect calls to appropriate departments when necessary. Organize and maintain files and records; update when necessary. Create and maintain updated documents and spreadsheets. Organize bookkeeping and issue invoices/checks. Perform inventory checks as and when needed. Assist in service of food and beverage. Responsible for the property in the absence of the property manager. Ordering of monthly supplies. Qualifications/Knowledge/Experience Minimum 6 months of experience in front office operations. Experience handling cash, preparing vouchers General administrative tasks. Preferably having a Hospitality management degree.
Job Title: Guest Relations Executive Location: GOA About Role - We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in South and West India, fostering a welcoming and vibrant atmosphere for all visitors. Roles and Responsibilities - Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent customer service throughout their stay. Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate completion of all necessary documentation. Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary. Administrative Support: Maintain and organize files, records, and documents, updating them as needed. Create and manage spreadsheets for reporting and operational needs. Property Management Support: Conduct inventory checks and maintain records. Assist in the procurement of monthly supplies. Step in as the property in-charge during the absence of the property manager. Food and Beverage Assistance: Support the service of food and beverages to ensure guest satisfaction. Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks. Cross-Location Travel: Be willing to travel to other properties in South and West India when required. Qualifications/Knowledge/Experience A minimum of 6 months of industrial training or relevant experience in hospitality. A pleasant personality and excellent verbal and written communication skills. Final-year student or graduate from a Hotel Management program is preferred. Flexibility and enthusiasm for traveling across South and West India. What We Offer Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC. Performance Incentives: Performance-linked incentives of up to 35% of the gross salary. Additional Perks: Complimentary accommodation and meals provided by the company. The opportunity to work at multiple PAN India locations. If you are passionate about hospitality, have a positive attitude, and love meeting new people, we encourage you to apply for this exciting opportunity. Be part of our team and help us continue to provide unique and unforgettable experiences for our guests.