Guest Relations Executive

Job Summary:

We are looking for a Guest Relations Executive responsible for capturing guest feedback and sharing valuable insights with the management team to enhance service quality and guest satisfaction.

Key Responsibilities:

• Conduct feedback calls to understand guests’ experiences, identify their needs, and offer appropriate solutions or alternatives.
• Handle and resolve customer complaints with empathy and professionalism.
• Identify and escalate critical issues to the concerned supervisors.
• Accurately document all call details as per standard operating procedures.

Qualifications & Skills:

• Proficiency in basic computer applications.
• Excellent listening, verbal, and written communication skills (fluency in English is essential).
• Strong interpersonal skills and ability to remain composed in challenging situations.

Job Type: Full-time

Education: Bachelor’s degree (Preferred)

Job Types: Full-time, Permanent

Pay: ₹17,200.00 - ₹18,200.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person