Guest Relations Executive

The Guest Relations Executive is responsible for ensuring a positive and memorable experience for all guests. This role involves welcoming guests, addressing their inquiries and concerns, managing special requests, and coordinating with other departments to ensure top-tier service. The ideal candidate will be personable, detail-oriented, and committed to providing outstanding customer service.

Key Responsibilities:

• Greet and welcome guests in a warm and professional manner.
• Serve as the main point of contact for guests throughout their stay or visit.
• Respond promptly to guest inquiries, concerns, and complaints, ensuring resolution in a timely and satisfactory manner.
• Coordinate with housekeeping, food & beverage, concierge, and other departments to fulfill guest requests.
• Maintain accurate records of guest preferences and feedback to enhance future experiences.
• Monitor guest satisfaction and proactively seek feedback to improve services.
• Assist with check-ins, check-outs, and special arrangements (e.g., tours, transportation, room upgrades).
• Handle VIP guests and special events with extra attention to detail.
• Promote hotel/resort services and amenities to enhance guest experiences.
• Maintain a strong presence in the lobby or designated guest areas during peak times.

Requirements:

• Proven experience in customer service or hospitality roles.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and handle challenging situations with professionalism.
• Proficiency in reservation and hotel management systems (if applicable).
• Strong problem-solving and multitasking abilities.
• Fluent in English; additional languages are a plus.
• A welcoming and friendly attitude with a polished and professional appearance.

Preferred Qualifications:

• Degree or diploma in Hospitality Management or a related field.
• Previous experience in a hotel, resort, or luxury service environment.

Work Environment:

• Typically based in hotels, resorts, or guest service-focused venues.
• Flexible working hours, including evenings, weekends, and holidays.

Job Type: Full-time

Benefits:

• Food provided
• Provident Fund

Experience:

• Guest Relations: 2 years (Required)

Language:

• English (Required)

Work Location: In person

Speak with the employer
+91 9833400098Expected Start Date: 21/07/2025