The Guest Relations Executive is responsible for ensuring a positive and memorable experience for all guests. This role involves welcoming guests, addressing their inquiries and concerns, managing special requests, and coordinating with other departments to ensure top-tier service. The ideal candidate will be personable, detail-oriented, and committed to providing outstanding customer service. Key Responsibilities: Greet and welcome guests in a warm and professional manner. Serve as the main point of contact for guests throughout their stay or visit. Respond promptly to guest inquiries, concerns, and complaints, ensuring resolution in a timely and satisfactory manner. Coordinate with housekeeping, food & beverage, concierge, and other departments to fulfill guest requests. Maintain accurate records of guest preferences and feedback to enhance future experiences. Monitor guest satisfaction and proactively seek feedback to improve services. Assist with check-ins, check-outs, and special arrangements (e.g., tours, transportation, room upgrades). Handle VIP guests and special events with extra attention to detail. Promote hotel/resort services and amenities to enhance guest experiences. Maintain a strong presence in the lobby or designated guest areas during peak times. Requirements: Proven experience in customer service or hospitality roles. Excellent communication and interpersonal skills. Ability to remain calm under pressure and handle challenging situations with professionalism. Proficiency in reservation and hotel management systems (if applicable). Strong problem-solving and multitasking abilities. Fluent in English; additional languages are a plus. A welcoming and friendly attitude with a polished and professional appearance. Preferred Qualifications: Degree or diploma in Hospitality Management or a related field. Previous experience in a hotel, resort, or luxury service environment. Work Environment: Typically based in hotels, resorts, or guest service-focused venues. Flexible working hours, including evenings, weekends, and holidays. Job Type: Full-time Benefits: Food provided Provident Fund Experience: Guest Relations: 2 years (Required) Language: English (Required) Work Location: In person Speak with the employer +91 9833400098 Expected Start Date: 21/07/2025